Epic Support Trainer
Share
Job Location:
New Haven, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Fair Haven Community Health Care
For over 54 years FHCHC has been an innovative and vibrant community health center catering to multiple generations with over 165000 office visits across 21 locations. Guided by a Board of Directors most of whom are patients themselves we take pride in being a healthcare leader dedicated to delivering high-quality affordable medical and dental care to everyone regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services along with evidence-based programs empowers patients to make informed choices about their health. As we expand our reach to underserved areas our commitment to prioritizing patient needs remains unwavering. FHCHCs mission is to enhance the health and social well-being of the communities we serve through equitable high-quality and culturally responsive patient-centered care.
Job purpose
The Epic Support Specialist is responsible for providing day-to-day support for end users across assigned Epic applications. This role manages Epic support tickets assists with onboarding new staff and ensures a consistent high-quality user experience. The Epic Support Specialist works closely with the Epic Credentialed Trainer to identify training needs resolve issues and support workflow optimization across the organization.
Duties and responsibilities
Reporting to the Epic Credentialed Trainer the Epic Support Specialist plays a key role in supporting Fair Havens mission by ensuring a seamless Epic experience for staff and patients.
Typical duties include but are not limited to:
- Serve as the primary point of contact for Epic support tickets triaging troubleshooting and resolving issues in a timely customer-focused manner.
- Escalate complex issues to the Epic Credentialed Trainer YNHH Epic analysts or FHCHC or YNHH IT teams as needed while documenting all support activities and associated resolutions.
- Monitor recurring issues and recommend workflow system or training improvements to enhance patient satisfaction and access to care.
- Support new hire onboarding in collaboration with Human Resources ensuring timely Epic access setup system orientation workflow guidance and assignment of required training materials.
- Support the Epic Credentialed Trainer in delivering group or one-on-one training and provide follow-up assistance to ensure new users achieve proficiency.
- Maintain up-to-date knowledge of Epic modules and organizational workflows supporting system updates upgrades and enhancements through testing communication and documentation.
- Assist in the creation and maintenance of tip sheets job aids and workflow documentation to improve user adoption and efficiency.
Associate degree is required. A minimum of two years work experience in healthcare is required; A combination of education and experience may be substituted for the degree requirement
The selected candidate will have:
- Experience supporting Epic or other EHR systems.
- Experience in healthcare operations IT support or training.
- Strong critical thinking and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to manage multiple tasks and meet response-time expectations.
- General computer proficiency and willingness to learn Epic functionality.
- Variable 8 hr. shifts between 7am-8pm including weekends as assigned
American with Disabilities Requirements:
External and internal applicants as well as position incumbents who become disabled must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race religion color sex age non-disqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications merit and business need.
Required Experience:
Junior IC
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
About Company
It’s an exciting time for FHCHC. We are growing and looking for great talent to join our team. If you are a passionate, caring professional interested in improving the health of our community, we’d like to know more about you. For nearly 50 years, we have been a health care leader in ... View more
