North America Claims Advisor

About the team:

The North America Claims (NA Claims) team manages timely and accurate claims reporting across most of the lines like Auto liability and property. They coordinate closely with the Claims Advocate Group (CAG) carriers and clients to log claims in EPIC report loss to insurers gather evidence and communicate key claim updates.

Operating under strict service line agreement the team ensures all claims are actioned within 24 hours urgent items are prioritized and quality standards of 95% are consistently met. Through structured processes and strong stakeholder collaboration North America Claims helps deliver clear efficient and reliable claims handling for North America & Canada based clients

Job Summary:

To administer the claims notification process. Responsible for management of activities/transactions in the claims notification process.

Principal Duties/ Responsibilities:

ClaimsReporting&Evidencing:

• Lossnotificationtotheunderwriterwithin24hoursofMumbaireceipt

• ProcuringClaimrelatedinformation(claimnumberandadjustorinformation)fromthe underwriters and relaying it to the client

• Evidencingofclaimrelatedinformationandaddressingthereceivedqueriesinliaisonwiththe Claims Advocate Group(North America Counterparts)

Key Performance IndicatorManagement:

• DeliveraspertheKey Performance Indicators(KPIs)definedfortherole.Toalways maintainsetservice level Accuracy/qualityTurnaround time standards prescribed by the Business Unit. Manage workload/ volumes and delivery expectations as per business requirement

• Manageworkload/volumesanddeliveryexpectationsasperbusinessrequirement

• Developasoundunderstandingofthebusinessprocess.

• Updateworktrackerandtimetrackingtoolsaccuratelyandonrealtimebasis

• Completead-hoctasksasdirectedbyTeamLeader.

• Ensure adherence to compliance and operate within the guidelines of internal and external regulators.

• Ensurethatallstatutoryandcompanyproceduresarefollowedwhileprocessingwork to protect clients colleagues and the business interests of the company.

OperationsManagement/OperationalEffectiveness

• Participateandcontributetoteamhuddles.

• Proactivelysupportkeyinitiativesthathavebeendeliveredtoimplementchange.

• Toensureanyfeedback(includingbreach/errors)foundinthe processisinformedtotheteam Manager instantly.

Relationshipmanagement

• Ensureongoingeffectiverelationshipswithstakeholders(Internal/external)

Top Competencies

• FocusingonCustomers

• EvaluatingProblems

• ManagingSelfDevelopment

• AdjustingtoChange

• ProcessingDetails

• StructuringTasks

.

• AnyGraduateorPostgraduate

Experience:

• Preferred 1-3 years of experience in Insurance/Claims domain

Skills:

• Goodcommunicationskills&interpretationskills

• Shouldbeaquicklearnerandteamplayer

• Passionateaboutquality

• Effectiveprioritizationskillstomeetbusinessobjectives

• Abletoworkindependentlywhen

• Possessesakeeneyefordetails

• Abilitytoworkunderpressure

Knowledge:

• HavinggoodunderstandingandknowledgeofInsurance.

• GoodworkingknowledgeofMicrosoftofficeparticularlyWord&Excel

The Application Process

• Stage 1: Online application and recruiter review

• Stage 2: Pre-recorded video interview

• Stage 3: Live video or in person interview with hiring manager and team

• Stage 4: Offer and onboarding

Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email.