Sr. Analyst Claims

Trigent Software Private Limited

Job Location:

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Requirement:
3 years of experience in end-to-end claims ( Property Motor)

Budget Shift
10 LPA UK

About Gallagher:
As a global insurance brokerage Gallagher seeks to provide the best service to its customers. The Gallagher Center of Excellence is a crucial component of our ability to provide industry-leading quality and customer service helping our global teams serve our end customers better meet regulatory requirements and improve speed to market. Gallagher Center of Excellence (GCoE) supports various divisions of Gallagher providing premier service to our customers around the globe. The GCOE has grown into a team of approximately 12000 employees across seven locations Kolhapur Mumbai Cochin Chandigarh Shimoga Bengaluru and Pune providing reliable fast and high-quality support to field staff. Working at GCoE gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills improve their knowledge and deliver tangible results. At Gallagher we want to empower you to make a difference take control and make an impact. Gallagher believes that all persons are entitled to equality in our employment opportunities.
Position Summary:
Gallagher Center of Excellence is seeking to hire a Service Support Manager. As SSM you will be responsible for handling and executing all allocated claims based on instructions from the Claims Handler. Your role will involve investigation evaluation and supporting the Handler with desktop activities. You will play a crucial part in ensuring that claims are processed efficiently and accurately maintaining high standards of service and compliance. You will Also be responsible for managing branch relationships and be a SPOC for the Branch ensuring seamless delivery of various services to these teams act as an escalation point for GCoE delivery teams resolving queries analyze gaps in processes and escalate to key stakeholders in GCoE; and if needed work on fixing these gaps. Your role will involve ensuring that all services are delivered efficiently and accurately. You will play a crucial part in maintaining high standards of service and compliance fostering a culture of collaboration continuous improvement and customer focus within the shared services team.
ESSENTIAL RESPONSIBILITIES: Describe the essential responsibilities in order of importance: Begin each responsibility with an action verb.
Importance	Major Action and Support Actions
1.	Service Delivery: Deliver and manage all services/outputs rolled out. Ensure timely and accurate delivery of services.
2.	Claim Resolution Execute all allocated claims in accordance with instructions from the Claims Handler. Conduct thorough investigations and evaluations of claims to determine validity and extent of coverage. Assist in the preparation and documentation of claims files ensuring all necessary information is accurately recorded and maintained
3.	Relationship Management: Build and maintain strong relationships with Resolution Managers in the branches. Act as the primary point of contact for the branch providing comprehensive support Collaborate with Claim Handlers to ensure seamless service delivery.
4.	Process Improvement: Identify areas for process enhancement recommend changes implement improvements. Streamline claims handling increasing efficiency and effectiveness.
5.	Stakeholder Collaboration: Take Proactive measures to initiate Claims activities promptly Work with internal teams and external stakeholders to foster collaborative relationships ensuring seamless claim handling
All other duties as assigned.

COMPETENCIES (OPTIONAL)
Competency	Description
Technical	1. Insurance regulations and laws 2. Claims handling procedures 3. Risk management principles 4. Industry standards
Problem Solving Skills	1. Strong analytical and problem-solving abilities 2. Ability to resolve queries and issues efficiently.
Soft Skills	1. Excellent verbal and written communication skills 2. Ability to communicate effectively with internal and external stakeholders.
Behavioral	1. Integrity and ethics 2. Results-driven and accountable 3. Customer-focused and empathetic 4. Strategic thinking and innovation Resilience and stress management
Collaboration	1. Collaborative mindset 2. Effective communication 3. Adaptability and flexibility 4. Constructive feedback and conflict resolution 5. Commitment to team success
EDUCATION AND EXPERIENCE (Compensation will fill in with the appropriate degree/education from career level guides. Please list any preferred information):
Minimum Required Degree: Bachelor	Preferred Degree: Bachelors degree in law Insurance Business Administration or related field.
Certificate(s)/Special Training: Insurance industry certifications AIC AINS Cert CII Advocacy or mediation certifications/training
Experience (Career Level Guide) Candidates should have a minimum of 3 to 5 years of experience in handling or advocating for insurance claims in any of the following lines of business: Property Motor and Liability Claims Proven track record of successful claim resolutions and customer satisfaction in brokerage claims firm Strong knowledge of insurance regulations policies and procedures. Transition / onboarding of service Onshore travel experience (good to have) Insurance certifications (good to have)
KNOWLEDGE SKILLS AND ABILITY: (List the MINIMUM knowledge skills and ability required to perform the essential functions of the position):
Knowledge Claims Handling Ability: Investigate and analyze claims documentation Determine coverage and liability Negotiate settlements and resolve disputes Communicate effectively with insureds insurers and brokers Apply industry-standard claims handling procedures. Skills Willingness to work in shift as per geography Ownership and accountability Logical thinking and decision making Effective communication and interpersonal skills Time management and organization Customer service and relationship-building Collaboration and teamwork
Remarks	This position is in a temperature-controlled office environment. The noise level in the work environment is usually light to moderate. This position is to work in a Hybrid model and depending on the need must be flexible to work from office/home/shift timings as required to accomplish their role. This job description is not intended to be an exhaustive list of the duties and responsibilities of this position. Additional duties not included on this job description may be assigned by management at any time based upon the business needs of the Company. Employees must perform all such duties assigned to them as a condition of employment. Likewise this job description does not alter the at-will nature of employment at the Company. The Company may review and update this job description from time to time as deemed necessary or appropriate in its sole discretion.

Requirement: 3 years of experience in end-to-end claims ( Property Motor) Budget Shift 10 LPA UK About Gallagher: As a global insurance brokerage Gallagher seeks to provide the best service to its customers. The Gallagher Center of Excellence is a crucial component of our ability to prov...

Requirement:
3 years of experience in end-to-end claims ( Property Motor)

Budget Shift
10 LPA UK

About Gallagher:
As a global insurance brokerage Gallagher seeks to provide the best service to its customers. The Gallagher Center of Excellence is a crucial component of our ability to provide industry-leading quality and customer service helping our global teams serve our end customers better meet regulatory requirements and improve speed to market. Gallagher Center of Excellence (GCoE) supports various divisions of Gallagher providing premier service to our customers around the globe. The GCOE has grown into a team of approximately 12000 employees across seven locations Kolhapur Mumbai Cochin Chandigarh Shimoga Bengaluru and Pune providing reliable fast and high-quality support to field staff. Working at GCoE gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills improve their knowledge and deliver tangible results. At Gallagher we want to empower you to make a difference take control and make an impact. Gallagher believes that all persons are entitled to equality in our employment opportunities.
Position Summary:
Gallagher Center of Excellence is seeking to hire a Service Support Manager. As SSM you will be responsible for handling and executing all allocated claims based on instructions from the Claims Handler. Your role will involve investigation evaluation and supporting the Handler with desktop activities. You will play a crucial part in ensuring that claims are processed efficiently and accurately maintaining high standards of service and compliance. You will Also be responsible for managing branch relationships and be a SPOC for the Branch ensuring seamless delivery of various services to these teams act as an escalation point for GCoE delivery teams resolving queries analyze gaps in processes and escalate to key stakeholders in GCoE; and if needed work on fixing these gaps. Your role will involve ensuring that all services are delivered efficiently and accurately. You will play a crucial part in maintaining high standards of service and compliance fostering a culture of collaboration continuous improvement and customer focus within the shared services team.
ESSENTIAL RESPONSIBILITIES: Describe the essential responsibilities in order of importance: Begin each responsibility with an action verb.
Importance	Major Action and Support Actions
1.	Service Delivery: Deliver and manage all services/outputs rolled out. Ensure timely and accurate delivery of services.
2.	Claim Resolution Execute all allocated claims in accordance with instructions from the Claims Handler. Conduct thorough investigations and evaluations of claims to determine validity and extent of coverage. Assist in the preparation and documentation of claims files ensuring all necessary information is accurately recorded and maintained
3.	Relationship Management: Build and maintain strong relationships with Resolution Managers in the branches. Act as the primary point of contact for the branch providing comprehensive support Collaborate with Claim Handlers to ensure seamless service delivery.
4.	Process Improvement: Identify areas for process enhancement recommend changes implement improvements. Streamline claims handling increasing efficiency and effectiveness.
5.	Stakeholder Collaboration: Take Proactive measures to initiate Claims activities promptly Work with internal teams and external stakeholders to foster collaborative relationships ensuring seamless claim handling
All other duties as assigned.

COMPETENCIES (OPTIONAL)
Competency	Description
Technical	1. Insurance regulations and laws 2. Claims handling procedures 3. Risk management principles 4. Industry standards
Problem Solving Skills	1. Strong analytical and problem-solving abilities 2. Ability to resolve queries and issues efficiently.
Soft Skills	1. Excellent verbal and written communication skills 2. Ability to communicate effectively with internal and external stakeholders.
Behavioral	1. Integrity and ethics 2. Results-driven and accountable 3. Customer-focused and empathetic 4. Strategic thinking and innovation Resilience and stress management
Collaboration	1. Collaborative mindset 2. Effective communication 3. Adaptability and flexibility 4. Constructive feedback and conflict resolution 5. Commitment to team success
EDUCATION AND EXPERIENCE (Compensation will fill in with the appropriate degree/education from career level guides. Please list any preferred information):
Minimum Required Degree: Bachelor	Preferred Degree: Bachelors degree in law Insurance Business Administration or related field.
Certificate(s)/Special Training: Insurance industry certifications AIC AINS Cert CII Advocacy or mediation certifications/training
Experience (Career Level Guide) Candidates should have a minimum of 3 to 5 years of experience in handling or advocating for insurance claims in any of the following lines of business: Property Motor and Liability Claims Proven track record of successful claim resolutions and customer satisfaction in brokerage claims firm Strong knowledge of insurance regulations policies and procedures. Transition / onboarding of service Onshore travel experience (good to have) Insurance certifications (good to have)
KNOWLEDGE SKILLS AND ABILITY: (List the MINIMUM knowledge skills and ability required to perform the essential functions of the position):
Knowledge Claims Handling Ability: Investigate and analyze claims documentation Determine coverage and liability Negotiate settlements and resolve disputes Communicate effectively with insureds insurers and brokers Apply industry-standard claims handling procedures. Skills Willingness to work in shift as per geography Ownership and accountability Logical thinking and decision making Effective communication and interpersonal skills Time management and organization Customer service and relationship-building Collaboration and teamwork
Remarks	This position is in a temperature-controlled office environment. The noise level in the work environment is usually light to moderate. This position is to work in a Hybrid model and depending on the need must be flexible to work from office/home/shift timings as required to accomplish their role. This job description is not intended to be an exhaustive list of the duties and responsibilities of this position. Additional duties not included on this job description may be assigned by management at any time based upon the business needs of the Company. Employees must perform all such duties assigned to them as a condition of employment. Likewise this job description does not alter the at-will nature of employment at the Company. The Company may review and update this job description from time to time as deemed necessary or appropriate in its sole discretion.