Senior Hotel Receptionist

The independently owned Old Bank Hotel centrally located on Oxfords famous High is a 5-star hotel with 43 luxury bedrooms including our luxury rooftop bedroom and terrace with unrivalled views of Oxfords famous skyline. The Old Bank is part of The Oxford Collection; a small privately owned group of two luxury 5* hotels and apartments three restaurants that consists of the Old Bank Hotel the Old Parsonage Hotel 36 St Giles Parsonage Grill Gees Restaurant & Bar and Quod Restaurant & Bar. Having recently undergone a complete refurbishment programme we have 80 bedrooms across three iconic properties in central Oxford with unrivalled views across the citys beautiful skyline.

We offer support training and development opportunities to help your career flourish. We believe that investment in each and every one of our collectives is key to the success of our business and the happiness of our customers. As a member of the team we are looking for an exceptional candidate who shares these values.

The ideal candidate will:

• Have a passion for hospitality with high-level attention to detail and a positive can-do attitude with a keen willingness to learn
• Have the ability to lead inspire and motivate people
• Be excellent at interpersonal communication and teamwork
• Have wide-ranging experience working in a similar luxury environment

Responsibilities of the Senior Receptionist:

• Lead by example in terms of behaviour attitude appearance knowledge performance hospitality and customer service.
• Liaise with Front Office Manager/Assistant Front Office Manager to address and record any disciplinary matters when necessary.
• Responsible for observing and complying with the companys fire plan and health and safety policy.
• Train and encourage the reception team to follow the daily checklists.
• Contribute to the smooth running of the hotel by interacting productively and effectively with all other departments.
• Be equipped with the knowledge to provide information to our guests about all hotel facilities and services our sister hotel and restaurants and relevant local information.
• Employ diplomacy and tact when faced with guest comments or complaints in the absence of a senior manager.

We offer a sensible shift pattern across a 40-hour working week (Monday to Sunday rota with two days off) with an OTE up to 13.30 per hour 27664 per annum including non-contractual service charge (tronc).

Part-time hours may also be considered.

Senior Receptionist Benefits:

• Meals on duty
• 50% discount on food within our restaurants
• Membership to our Employee Assistance Programme with Hospitality Action
• Up to 700 recruitment incentive
• Opportunities to develop within our Company
• Pension scheme
• Uniform provided
• 28 days holiday inclusive of bank holidays per annum (pro-rata)
• A paid day off on your birthday
• Team awards and prizes
• Hospitality Rewards: offering discounted gym membership high-street and online shopping discounts discounted vouchers a cashback card and 24/7 online GP service

Eligibility to work within the UK must be proven and two references should be available on request.