Hotel Team Leader

Looking to join a culture of excellence as a Hotel Team Leader

Join the place where our guests feel at home and our team feels valued and embark on a journey of self-discovery growth and an exceptional career.

What will I be doing

Managing the team during the shift ensuring all procedures are followed

Welcoming all guests as soon as they arrive with care and attention with a personalised approach

Proactively anticipating guests needs and looking for suitable solutions

Conveying the hotel image and promoting companys loyalty programme ALL

Assisting as required with the solving of any guest feedback and handling them in an efficient and satisfying manner

provide knowledge of the facilities and services events offered by the hotel and the surrounding area and actively promotes them

Caring out all operations concerning guests arrival and departure in compliance with payment procedure

Informing guests about formalities any special conditions relating to their stay and the services available

Actively contributing to the qualitative and quantitative targets of the department

serving alcohol and other drinks in the bar (training given)

Qualifications :

- previous experience working at reception

- knowledge of Opera Cloud would be preferred but is not essential

- good organisational skills

- good leadership skills

- good knowledge of Outlook

Additional Information :

Why join us

Personal development programs

Complimentary meals on duty and uniforms

Worldwide travel perks

Pension scheme

28 days holidays including bank holidays (increasing yearly to up to 5 extra days)

Information on the processing of your personal data

The personal data collected in the context of your application will be kept for a period of up to six months after our last contact unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK 10 Hammersmith Grove London W6 7AP or by sending an e-mail to

We take all necessary precautions to preserve the security confidentiality and integrity of the personal data we collect and to avoid any misuse of it.

You have the right to exercise in the circumstances defined by applicable law (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018) your rights of access rectification deletion and portability in respect of your personal data as well as the right to request the limitation or to oppose the processing of it. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK 10 Hammersmith Grove London W6 7AP or by sending an e-mail to

Full information on the processing of candidates personal data is available in our Employee Privacy Policy.

Remote Work :

No

Employment Type :

Full-time