Manager, Reliability Engineering

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

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Do you have a Site Reliability Engineering mindset Worked on global healthcare products and services Are you passionate about data Comfortable digging into code architecture and operations

Interested in applying Artificial Intelligence and Machine Learning to the way IT Applications are designed developed and operated Want to help implement Continuous Release and Deployment

We are seeking a Manager Reliability Engineer to ensure the availability performance security and scalability of our public-facing websites and AI-enabled features. This role bridges Site Reliability Engineering (SRE) web engineering SEO best practices and AI deployment/operationalization. You will build automation and observability drive reliability-focused product decisions and partner closely with engineering product and data/ML teams. We focus on continuously optimizing existing systems building automation into our infrastructure applications deployment release and operations. Our engineers are responsible for the End to End experience of our customers and how our systems perform using industry leading tools and approaches. Our teams improve IT Product quality by focusing on preventative and proactive measures eliminating and automating product reliability issues and collaborating with our product lines to deliver high quality highly reliably commercial applications.

The ideal candidate is collaborator innovator with superior analytical abilities. This opportunity requires excellent technical problem-solving and communication skills. This candidate should possess verifiable leadership qualities including being proactive thoughtful thorough decisive and flexible conducting themselves professionally and with integrity at all times. The candidate is not a policy maker/spokesperson but drives to get the right things done. At the core of the position is delivery automation innovation and relentless pursuit of highly performant products.

As a part of the Application Reliability team you will be at the forefront of technologies interacting with the full breadth of Commercial Platforms and Technologies: Full-stack digital platforms and languages (e.g Acquia Drupal PHP Javascript HTML SharePoint and Mobile solutions) Cloud computing and architecture (e.g AWS GCP and Azure) DevOps tools and processes (e.g Jenkins Terraform JIRA xRay JFrog and Artifactory) and Observability/Monitoring tools and practices (New Relic Pingdom Splunk). You will be working with passionate driven excited individuals who believe that providing world class products is critical to providing the best health care products in the world.

Key responsibilities

• Own the reliability performance and operability of digital websites and the infrastructure that serves AI features (inference endpoints feature stores model-serving pipelines).

• Design implement and maintain observability (metrics logs traces RUM) and synthetic monitoring for web and AI services to achieve target SLOs.

• Drive automation: CI/CD progressive rollout patterns self-healing ops and toil reduction.

• Drive transition from SEO to GEO strategy to improve user experience visibility and adoption.

• Harden production systems: capacity planning incident response runbooks post-incident reviews and remediation tracking.

• Instrument and operationalize AI features: deploy/monitor models track model performance drift implement observability for model inputs/outputs and latency.

• Build automation for repetitive operational tasks (scaling cache invalidation log management backups) and self-healing workflows.

• Maintain security-related reliability controls for web delivery (CDN WAF TLS DDoS mitigations) in partnership with security teams.

• Mentor other engineers on reliability best practices and integrate reliability into the SDLC.
  

Required qualifications

• Bachelors Degree or Equivalent

• 6 years of experience in site reliability platform engineering or DevOps with a focus on web or digital properties.

• Strong understanding of web architecture and delivery: HTTP CDNs caching strategies edge delivery browsers and rendering

• Experience with full-stack web development (e.g. Front-end HTML CSS and JavaScript; Back-end Python PHP MySQL C#)

• Experience with digital frameworks (e.g. SharePoint React Angular Vue etc)

• Experience in GenAI tools to drive GEO strategy

• Experience managing cloud platforms and infrastructure would be a plus (e.g. AWS GCP Azure and PaaS offerings such as Adobe Acquia )

• Practical experience with observability tooling (metrics logging distributed tracing) e.g. Prometheus Grafana ELK/Opensearch New Relic.

• Experience designing and running CI/CD pipelines and infrastructure as code (Terraform CloudFormation etc.).

• Strong scripting/programming skills (Python Go or similar) to build automation monitoring hooks and integrations.

• Demonstrated incident response and postmortem practice including measurable remediation.

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Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please contact us via or contact AskGS to be directed to your accommodation resource.

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Manager