Client Technologies Specialist 2
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Job Location:
Augusta, ME - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Will utilize a state vehicle when traveling to offices outside of the Augusta area. Will utilize personal vehicle when traveling between offices in the Augusta area. (Mileage will be reimbursed when they utilize their personal vehicle when traveling between offices).
Work Schedule: Monday through Friday 7:00am to 4:00pm or 8:00am to 5:00pm
Top 3 Skills:
Technical writing and documentation experience
Experience with Lenovo ThinkSmart products and/or Logitech systems
Experience with Microsoft products such as MS Teams and Excel
Experience with audio/visual conferencing systems
Technical writing and documentation experience
Experience with Lenovo ThinkSmart products and/or Logitech systems
Experience with Microsoft products such as MS Teams and Excel
Experience with audio/visual conferencing systems
Job Description:
Create a complete inventory of all A/V conferencing systems supported by OIT
Create a set of documentation for every type/category A/V conferencing system.
Site survey assessment product selection and purchasing.
Installation and deployment including inventory and account setup tasks.
Technician-centric documentation for support and troubleshooting.
Self-service instructions for use and basic troubleshooting.
Replacement/refresh of existing systems.
Decommissioning including inventory and account deletion tasks.
Create a process for periodic quote/price updates for all standard offerings.
Work with management to create a service catalog for A/V Conferencing.
SharePoint page with standard offerings for various room sizes use-cases and optional add-ons.
Support rates for each type/size of room.
Work with CTS to update the A/V service offerings in Assyst creating any new ones as necessary.
Create a complete inventory of all A/V conferencing systems supported by OIT
Create a set of documentation for every type/category A/V conferencing system.
Site survey assessment product selection and purchasing.
Installation and deployment including inventory and account setup tasks.
Technician-centric documentation for support and troubleshooting.
Self-service instructions for use and basic troubleshooting.
Replacement/refresh of existing systems.
Decommissioning including inventory and account deletion tasks.
Create a process for periodic quote/price updates for all standard offerings.
Work with management to create a service catalog for A/V Conferencing.
SharePoint page with standard offerings for various room sizes use-cases and optional add-ons.
Support rates for each type/size of room.
Work with CTS to update the A/V service offerings in Assyst creating any new ones as necessary.
Skills and Abilities:
Organization
Time management and scheduling
Microsoft Excel
Clean driving record
Generate technical documentation
Generate customer-friendly self-service documentation
Customer service
Organization
Time management and scheduling
Microsoft Excel
Clean driving record
Generate technical documentation
Generate customer-friendly self-service documentation
Customer service
Knowledge:
Lenovo ThinkSmart products
Lenovo ThinkSmart management portal
Logitech Rally ecosystem
Logitech Sync management portal
Microsoft Teams Rooms management infrastructure
Zoom Meetings management infrastructure
A/V conferencing systems
Lenovo ThinkSmart products
Lenovo ThinkSmart management portal
Logitech Rally ecosystem
Logitech Sync management portal
Microsoft Teams Rooms management infrastructure
Zoom Meetings management infrastructure
A/V conferencing systems
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
