System Admin II M365 Tier 2 Administrator

• Must be local to Brentwood TN or Denver CO

• The Tier 2 M365 System Administrator plays a vital role in managing supporting and optimizing Microsoft 365 environments for our organization. This position bridges the gap between frontline support and engineering teams ensuring efficiency reliability and security across all M365 services. The administrator leverages advanced troubleshooting skills deep technical expertise and strong communication abilities to resolve escalated issues implement system improvements and contribute to the seamless digital experience of end-users.

• Escalated Incident Management: Respond promptly to and resolve Tier 2 escalations related to Microsoft 365 including Exchange Online SharePoint Online Teams OneDrive and other M365 services.
• Advanced Troubleshooting: Diagnose complex technical issues investigate root causes and collaborate with Tier 3 or engineering teams for persistent or critical incidents.
• User Account Administration: Manage user accounts groups licenses and permissions in Microsoft 365 Admin Center and Azure Active Directory.
• Service Optimization: Monitor system performance and usage implement best practices and recommend improvements for reliability security and user experience.
• Change and Configuration Management: Assist with configuration changes updates and rollouts adhering to organizational change management processes.
• Documentation and Knowledge Sharing: Maintain clear records of troubleshooting steps resolutions and system changes. Develop knowledge base articles and contribute to training materials for Tier 1 staff and end-users.
• Security and Compliance: Support the implementation and monitoring of security controls policies and compliance requirements within the M365 environment.
• Collaboration and Communication: Work closely with IT colleagues stakeholders and vendors. Communicate technical information effectively to non-technical users.
• Service Request Fulfillment: Process service requests related to mailbox management access provisioning data recovery and application integration.
• Proactive Monitoring: Utilize monitoring tools and dashboards to detect and address performance issues outages or vulnerabilities before they impact users.
• Support Automation: Identify opportunities for automation in administrative tasks leveraging PowerShell and other scripting tools.
• Backup and Data Recovery: Assist in managing data backups retention policies and restoring data as needed for business continuity.

Qualifications :

Required:

• Education: Associate or Bachelors degree in Computer Science Information Technology or a related field preferred. Equivalent professional experience considered.
• Certifications: Microsoft Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Fundamentals or similar certifications highly desirable.
• Professional Experience: Minimum 2-4 years in IT support or administration roles with at least 1 year supporting Microsoft 365 environments.
• Technical Mastery: Demonstrates deep familiarity with Microsoft 365 services troubleshooting workflows and support protocols.
• Responsiveness: Delivers timely and accurate solutions to escalated problems minimizing disruption to business operations.
• Collaboration: Works effectively across IT teams and with vendors to resolve complex technical challenges.
• Continuous Improvement: Seeks opportunities for skill development and system enhancement adapting to evolving business and technology needs.
• Security Awareness: Maintains vigilance regarding data protection and privacy supporting organizational compliance goals.
• Potential for involvement in strategic IT projects and migrations.
• Technical Skills:
  • Proficiency in Microsoft 365 administration portals (Exchange Online SharePoint Online Teams OneDrive).
  • Experience with Azure Active Directory and identity management.
  • Strong understanding of M365 security compliance settings and best practices.
  • Familiarity with PowerShell scripting for automation and bulk operations.
  • Knowledge of network fundamentals relevant to M365 connectivity and performance.
  • Ability to interpret logs usage reports and monitoring dashboard data.

Preferred:

• Previous Tier 2 or Tier 3 IT support experience in mid-to-large organizations.
• Experience with hybrid Microsoft 365 and on-premises Exchange/SharePoint/Active Directory environments.
• Familiarity with M365 migration tools processes and troubleshooting.
• Exposure to endpoint management tools such as Intune.
• Knowledge of ITIL service management principles.

Additional Information :

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package share plan company performance bonuses value-based recognition awards referral bonus;   
• Career Development: Career coaching global career opportunities non-linear career paths internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions pass-it-on sessions workshops conferences;
• Work-Life Balance: Hybrid work and flexible working hours employee assistance programme;
• Health: Global internal wellbeing programme access to wellbeing apps;
• Community: Global internal tech communities hobby clubs and interest groups inclusion and diversity programmes events and celebrations.

Additional Employee Requirements  

• Participation in both internal meetings and external meetings via video calls as necessary. 
• Ability to go into corporate or client offices to work onsite as necessary. 
• Prolonged periods of remaining stationary at a desk and working on a computer as necessary. 
• Ability to bend kneel crouch and reach overhead as necessary. 
• Hand-eye coordination necessary to operate computers and various pieces of office equipment as necessary. 
• Vision abilities including close vision toleration of fluorescent lighting and adjusting focus as necessary. 
• For positions that require business travel and/or event attendance ability to lift 25 lbs as necessary. 
• For positions that require business travel and/or event attendance a valid drivers license and acceptable driving record are required as driving is an essential job function.

*If requested reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs absent undue hardship.   

USA Benefits (Full time roles only does not apply to contractor positions)

• Robust healthcare and benefits including Medical Dental vision Disability coverage and various other benefit options  
• Flexible Spending Accounts (Medical Transit and Dependent Care)  
• Employer Paid Life Insurance and AD&D Coverages  
• Health Savings account paired with our low-cost High Deductible Medical Plan  
• 401(k) Safe Harbor Retirement plan with employer match with immediately vest   

At Endava were committed to creating an open inclusive and respectful environment where everyone feels safe valued and empowered to be their best. We welcome applications from people of all backgrounds experiences and perspectivesbecause we know that inclusive teams help us deliver smarter more innovative solutions for our customers. Hiring decisions are based on merit skills qualifications and potential. If you need adjustments or support during the recruitment process please let us know.

Remote Work :

No

Employment Type :

Full-time