Migration Specialist

Vancouver - Canada

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Who we are:

For over 25 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.

We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.

Your role:

The primary function of a Migration Specialist is to provide prompt and courteous frontline support for migration or project the Migration Services is currently working effectively communicate both verbally and in writing while working in a fast-paced environment with a complex service offering. They pay very close attention to detail in an effort to mitigate potential mistakes in a production environment.

Your responsibilities:

Provide superb customer service for Global Relays clients: handling customer calls managing customer Salesforce cases answering customer inquiries and following up with customers on migration projects.
Working with a range of customer contacts in compliance and IT roles.
Assisting other departments such as Support Provisioning Customer Success & Training.
Migration Support for Email Archiving Types
- Office 365
- Microsoft Exchange
- Google Workspace
Migration Support for the following message platforms but not limited to:
- MS Teams
- Bloomberg
- RefinitivMessenger
- Website
Migration Support for social media platforms including but not limited to:
- Facebook
- Instagram
- YouTube
- LinkedIn
- Twitter
Salesforce Mass Case Creation

About you:

3 years experience in Information Technology
General understanding of domains networking principles message flow email protocols and DNS.
Salesforce experience preferred
Proficiency with Excel is an asset
Experience with logging system such as Grafana Loki or Kibana is desirable
Strong written and verbal communication in English.
Excellent attention to detail and ability to work within defined policies and procedures.

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbias pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise skills education and professional background.

The range below reflects the expected annual base salary which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy culture and values. We aim to foster an inspiring work environment and support employees work-life rhythms. We provide a comprehensive extended health benefits program including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days which increase based on tenure. Other benefits include: Paid sick days maternity/parental enhancement program bonus and an RRSP contribution matching program.

For Vancouver-based employees we provide a subsidized meal program courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$60000$80000 CAD

What you can expect:

At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity equity and inclusion.

We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.

To learn more about our business culture and community involvement visit .

Required Experience:

Who we are:For over 25 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them gre...