IT Application Specialist

EMPLOYER: Northland Properties Corporation (NPC)LOCATION: 2950 Camozzi Road Revelstoke BC V0E 2S0EMPLOYMENT TYPE: Full TimeCOMPENSATION RANGE: $60000-70000BENEFITS: Health/Dental/Vision RRSP Paid Time Off Employee with other departments or teams on cross-functional projects related to system integration process improvements or business initiatives via the POS sales systems support for all POS and RTP software and hardware. Responsibilities include:Technical Assistance: Provide prompt and effective technical support to resolve issues related to POS and RTP software and hardware for sales teams and : Diagnose and troubleshoot software and hardware issues including POS terminals card readers payment gateways and related Maintenance: Conduct regular maintenance tasks updates and patches to ensure the smooth operation and reliability of POS Training: Develop and deliver training materials and sessions to educate users on the proper use of POS systems including software functionalities and hardware : Maintain comprehensive documentation of system configurations troubleshooting procedures and user guides for reference and training Coordination: Liaise with vendors and service providers to escalate and resolve complex technical issues coordinate system upgrades and implement new features or Monitoring: Monitor system performance and identify opportunities for optimization efficiency improvements and cost and Improvement: Gather feedback from users and stakeholders to identify areas for system improvement feature enhancements or user experience products providing user support coordinate upgrade path on E-commerce solution. (Aspenware)Building/Maintenance products on the E-commerce SolutionDocumentation: Maintain comprehensive documentation of system configurations troubleshooting procedures and user guides for reference and training Coordination: Liaise with vendors and service providers to escalate and resolve complex technical issues coordinate system upgrades and implement new features or and maintain network and communication with our ecommerce and its integration with RTP. Providing support for system development with IT and maintain documentation for system configurations troubleshooting steps and standard operating procedures to facilitate knowledge sharing and logistical staff training documents for sales processes with POS/Ecommerce systems hardware and daily performance indicators and other relevant as back up support for IT department. (POS printers computers and all related hardware and software)Collaborate closely with the accounting team to guarantee accurate financial reporting across all operational aspectsProvide First Line Support for RTPSupport and work with vendors on 3rd party Integrations (Ikon/TMC/ Axess)Seasonal set up of integrations for the needs of operationsDocumentation: Maintain comprehensive documentation of system configurations troubleshooting procedures and user guides for reference and training Coordination: Liaise with vendors and service providers to coordinate system upgrades and implement new features or integrations. Serve as a reliable backup support to the rest of the IT department assisting in troubleshooting and resolving issues related to POS systems printers computers and associated hardware and softwareMaintain and build SQL reports to facilitate data analysis reporting and decision-making processes across the organization. Develop and enhance SQL queries and scripts to extract manipulate and present data from relational databases accurately and efficiently. Collaborate with stakeholders to understand reporting requirements refine report formats and ensure data accuracy and integrityAssist as back up support for Siriusware at Grouse Mountain current with emerging IT developments in the industry. Continuously research new technologies trends and best practices to inform strategic decision-making and drive innovation within the 23 years of experience in IT support application administration or a related technical role preferably in a hospitality or resort -on experience with Point of Sale (POS) systems; familiarity with RTP One or similar resort/ticketing management platforms is a strong supporting or administering e-commerce platforms; knowledge of Aspenware or comparable solutions is an in SQL including writing and maintaining queries scripts and reports against relational understanding of networking fundamentals and the ability to troubleshoot connectivity issues between e-commerce and integrated back-end coordinating with third-party vendors and managing system integrations (e.g. Ikon TMC Axess or similar).Ability to develop clear technical documentation user guides training materials and standard operating analytical and troubleshooting skills with a systematic approach to diagnosing hardware software and integration communication and interpersonal skills; comfortable delivering end-user training and collaborating with cross-functional teams including IT accounting and or degree in Information Technology Computer Science or a related field or equivalent combination of education and work to work on-site in Revelstoke BC including flexibility for seasonal operational of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company however only those applicants we wish to interview will receive a reply to their uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability veteran status or any other basis protected under federal provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support please email NPC takes seriously its obligations under the Human Rights Code.