Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Why should you join dLocal
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate we make it possible for our merchants to make inroads into the worlds fastest-growing emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000 teammates from 30 different nationalities and developing an international career that impacts millions of peoples daily lives. We are builders we never run from a challenge we are customer-centric and if this sounds like you we know you will thrive in our team.
Whats the opportunity
At dLocal we dont just manage accounts; we fuel the growth of the worlds biggest companies in the most complex markets. We are looking for a Customer Success Manager who is a natural problem-solver and a relentless advocate for our clients. You wont just be a point of contactyou will be a partner helping global giants navigate the payments landscape in emerging markets.
What will I be doing
- Strategic Growth: Act as the primary architect of long-term relationships aligning dLocals solutions with the ambitious goals of our global clients.
- Voice of the Customer: Be the internal catalyst for change translating client feedback into actionable product and operational improvements across dLocal teams.
- Methodology Leadership: Dont just follow processesbuild them. You will own and evolve Customer Success methodologies and team initiatives that directly improve productivity and excellence.
- Strategic Discovery: Prioritize the discovery of customer needs and deployment opportunities to develop prioritized project plans with clear milestones.
- Cross-functional Collaboration: Interact and work together with different areas of the company to ensure a seamless experience for assigned accounts.
What skills do I need
- Analytical Power: You use data and advanced Excel skills to tell a story and prove value to stakeholders.
- Agility: You thrive in the dLocal speed. You are a proactive multi-tasker who can pivot from a strategic roadmap meeting to a technical deployment call without missing a beat.
- Proven Track Record: 3 years of experience in a B2B Customer Success role (or similar) with a proven track record of meeting or exceeding program goals and key performance indicators (KPIs).
- Communication: Fluent in English. You are an excellent listener and a natural problem solver.
- Attitude: Team spirit and proactive behavior are essential. You must be comfortable with the ability to travel as needed to foster client relationships
- Payments Expertise: You have a deep understanding of the payments ecosystem. This isnt just an advantage; its your playground. (Nice to have)
What do we offer
Besides the tailored benefits we have for each country dLocal will help you thrive and go that extra mile by offering you:
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English Spanish or Portuguese classes.
- Social budget: youll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team Weve got your back!
Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and depending on your role and location you will combine selfmanaged focus time with moments of inperson connection in our collaboration hubs.
What happens after you apply
Our Talent Acquisition team is invested in creating the best candidate experience possible so dont worry you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Simplify your cross-border payment operations in high-growth markets. Send and receive funds locally, reaching new customers. One easy integration, unlimited secure transactions.
