Client Success Manager
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire grow and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP) our vision is to make sophisticated marketing simple by unifying identity intelligence and omnichannel activation into a single platform powered by one of the industrys largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more go to .
THE ROLE
The Client Success Manager is at the forefront of Zetas strategic enterprise-direct client this fast-paced environment the Client Success Manager ensures that their book of Zeta clients is meeting its campaign performance goals and works in tandem with their Account Director and Client Development partners to drive account growth via highly deterministic digital advertising programs.
RESPONSIBILITIES
- Serve as primary point person for any/all campaign requests communication with clients including creative changes pacing reports performance reports client meetings campaign recommendations etc.
- Rapidly acquire a deep and technical understanding of Zetas core offerings campaign analyses competitive solution advantages and the processes that power them with the ability to articulate the benefits of each persuasively to prospects and customers.
- Own creative tracking and project management across all campaigns including creative intake version control approvals revisions launch readiness and post-launch updates ensuring timelines requirements and dependencies are clearly documented and met.
- Conceptualize and manage project timelines coordinating with internal teams to meet client goals.
- Liaise with both internal and external teams maintaining clear documentation and accountability to track deliverables.
- Monitor both internal and third-party reporting for features like pacing performance and budgetary purposes.
- Work closely with internal teams to provide continued feedback and analysis for campaigns inclusive of optimization suggestions and recommendations.
- Partner with the Zeta Analytics and Client Development teams to prepare post-campaign analysis reports for clients.
- Manage new and existing client campaigns to successfully meet and exceed client performance expectations and maintain strong relationships with advertisers to ensure long-term success.
- Manage the flow of campaigns from start to finish.
REQUIRMENTS
- 4 years experience in online advertising within Client Success/Account Management and/or client-facing Project Management function.
- Comfort holding yourself and your teammates accountable to mutual agreements and goals
- Demonstrated ability to develop and nurture relationships and positively impact all levels of the decision-making process.
- Proud reputation as a go-getter with comfort digging into challenges.
- Ability to manage multiple projects in an accelerated environment while maintaining careful attention to detail and strong organizational and time management skills.
- Passion for media and data and a thorough understanding of the digital advertising industry
- Strong analytical skills including high level of comfort with Excel
- Strong presentation skills including a high level of comfort with PowerPoint
- Excellent persuasive writing communication and presentation skills
- Able to work independently while being open to direction and guidance
- Travel as needed
BENEFITS AND PERKS
- Unlimited PTO
- Excellent medical dental and vision coverage
- Employee Equity
- Employee Discounts Virtual Wellness Classes and Pet Insurance And more!!
SALARY RANGE
The salary range for this role is $80000 - $95000 depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to and does not discriminate on the basis of an individuals sex race color religion age disability status as a veteran or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation gender identity or expression.
Were committed to building a workplace culture of trust and belonging so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate support and advocate for one another. Learn more about our commitment to diversity equity and inclusion here: IN THE NEWS!
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Zeta Global empowers businesses with cutting-edge data-driven marketing solutions. Harness the potential of AI-driven insights and customer engagement.
