Protection Plan Program Specialist

Dartmouth - Canada

Monthly Salary: $ 40000 - 45000

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

At Steele Auto Group work is more than a job. Its a chance to inspire positive impact through every interaction every vehicle every journey. Our people are at the heart of it all because everything we do is driven by you: your passion your purpose your potential!

Join Steele Auto Group as our Protection Plan Program Specialist!

Are you ready to step into a role that keeps our Aftersales Finance & Insurance program running smoothy and makes a real impact every day As Steele Auto Groups new Protection Plan Program Specialist youll provide essential support across multiple dealerships managing data administrative tasks and customer engagement to ensure accuracy efficiency and a seamless experience for every customer.

This opportunity is suited to someone who enjoys organization working with data and systems and playing a key support role within a growing program. You will collaborate with internal teams connect with customers and help keep processes moving smoothly behind the scenes.

Compensation: $40000 - $45000 based on experience and capabilities.

Location: Flexible blend of in office and remote work as required.

What Youll Be Doing:

Enter and maintain accurate customer contract and deal data across systems including PBS and First Canadian logs
Support reconciliation between sold deals referrals and reporting tools
Facilitate the signing of protection plan contracts and manage the follow-up process for all outstanding items.
Communicate professionally with customers by email text and phone
Review customer engagement in PBS and determine next steps including calls or lead transfers
Build and manage follow up lists for aged leads lease end customers and prior Aftersales clients
Review campaigns and guides prior to launch to ensure links forms and flows are working correctly
Track Aftersales deals and referrals flagging gaps or missing information to the Aftersales FI Leader
Other duties as needed from Management

What You Bring:

Comfort working across multiple systems and digital tools
Strong attention to detail and data accuracy
Clear written and verbal communication skills
Ability to manage multiple priorities and deadlines
Curiosity adaptability and a willingness to learn
A growth focused mindset that sees challenges as opportunities

Automotive finance or dealership experience is an asset but not required.

Why This Role Matters:

Your work as the Protection Plan Program Specialist directly supports the success of our Aftersales program and helps create a seamless experience for both customers and dealership teams. Youll contribute directly to the success of our team building skills and expertise while supporting a growing evolving program.

Why Youll Love Working with Steele Auto Group:

At Steele Auto Group you are joining more than a workplace. You are becoming part of a community that values growth recognizes effort and supports you in building a career you are proud of.

We believe in rewarding hard work and supporting the whole person. Our Total Rewards package is designed to help you thrive physically financially and emotionally. Depending on your role and employment type (full-time part-time or term) eligible employees may have access to all or some of the following:

Matched Retirement Salving Plan: Build your future with an employer-matched RSP up to 4% after 3 months and up to 5% after 5 years.
Flexible Health & Dental Plans: Choose from six cost-shared options designed to fit your lifestyle with dependable coverage for you and your family.
Mental Health & Wellness Support: 24/7 confidential access to EFAP support for you and your family.
Employee Discounts: preferred pricing on vehicle purchases parts and service across our locations.
Work Boot Reimbursement: Reimbursement provided immediately; no waiting period required.
Steele University: Access role-specific training anytime anywhere track your progress and earn rewards as you grow your skills.

Please note that while we strive to post accurate compensation information some external websites may display salary estimates that are not provided or verified by Steele Auto Group. We look forward to discussing accurate role-specific compensation details with candidates selected to move forward.

At Steele Auto Group your contributions are valued your development is supported and your potential is encouraged. We are proud to promote from within and foster a fair inclusive and opportunity-rich workplace. If you are contacted for an interview and require accommodation at any stage please let us know. We are here to support you. Learn more about us at

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**If you are an employee of Steele Auto Group please apply through the careers page to ensure you are flagged as an internal applicant.

We cant wait to meet YOU!

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