Application Support (Hybrid)

APPLICATION SUPPORT (HYBRID LISBON)

Portuguese company hires for hybrid position

Location: Lisbon Portugal

Only candidates already based in Portugal will be considered

Work Model: On-site / Hybrid (to be defined by project needs)

Language Requirements: Fluent English Portuguese Basic French Basic

Seniority: Senior (6 years)

Sector: Banking

Instructions: Please send your CV in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success

About the Role

We are looking for an Application Support Engineer to provide Level 2 support for business-critical (Tier 1) e-commerce applications. This role offers exposure to high-availability systems incident and problem management and close collaboration with development and business teams.

You will be part of a dynamic environment where operational support continuous improvement and project work go hand in handideal for professionals who enjoy responsibility variety and real business impact.

Key Responsibilities

• Provide Level 2 application support to internal users
• Resolve end-user queries including data issues and system feeds ensuring timely processing
• Perform root cause analysis and implement preventive solutions
• Manage changes: plan test and release functional fixes
• Maintain enhance and monitor business processes
• Handle Incident and Problem Management documenting solutions to recurring issues
• Support overnight batch processing including end-of-day revaluations and market risk scenario analysis

Main Tasks

• Deliver high-quality support in a timely and efficient manner
• Act as a bridge between business users and development teams
• Track issues using ITIL methodologies (incidents problems changes requests)
• Maintain and evolve a knowledge base of known issues and resolutions
• Reconfigure existing setups to improve system efficiency and meet business needs
• Prepare environments for releases ensuring successful pre-production testing
• Operate with flexibility in a Tier 1 / business-critical environment

Technical Skills

• Linux / UNIX & Windows Systems Expert
• Monitoring & Scheduling Tools Dynatrace $Universe / Univiewer or similar
• Databases SQL / Oracle
• Scripting Python and other scripting languages

Soft Skills

• Strong written and verbal communication
• Excellent teamwork and collaboration skills
• Proactive mindset and sense of ownership
• Ability to work under pressure in mission-critical environments

Why This Opportunity

• Work on Tier 1 business-critical systems
• Balance between support operations and project work
• Exposure to e-commerce platforms and risk-related batch processing
• Clear growth paths for Junior Mid and Senior profiles
• Based in Lisbon with strong international collaboration

Keywords

Application Support Level 2 Support E-commerce Applications ITIL Incident Management Problem Management Change Management Root Cause Analysis Linux UNIX Windows Dynatrace Scheduler $Universe SQL Oracle Python Scripting Tier 1 Systems Batch Processing Market Risk Lisbon

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