IT Service Desk Specialist

Imagine if you had the skills knowledge and teammates to both understand the root of the worlds most pressing problems and build the technologies and companies best positioned to solve them. RA Capital has done exactly that for more than two decades backing bold ideas in medicines to further human health and now expanding into Planetary Health to improve how efficiently we utilize the worlds precious resources.

RA Capital is among the leading providers of capital and services to the most promising innovators in the world. We invest flexiblyseed to IPO and beyond anywhere in the worldwith $10 B under management and a culture that prizes curiosity rigor and collaborative debate. We are investors who not only fund companies but get elbow deep in building them. From helping them recruit talent to helping them recruit patients for their studies to helping match them to strategic partners and even going to Washington to win reforms RA Capitals large team has people with nearly every relevant expertise one might need to turn an idea into a cure that actually helps people.

If you live for first-principles problem-solving with great colleagues thrive on complexity and want to do meaningful work that ripples across industries and ecosystems youll feel at home at RA Capital. Here questions are welcomed ideas are tested and victories are shared. Even our lawyers are creative and engaging. And dont get us started on our compliance teams wicked sense of humor; nothing about what we do is boring.

Are you ready to bring your creativity discipline and collaborative spirit to help us invent the future Join us and youll collaborate daily with investors founders physicians biologists engineers economists and reform advocates who think in systems and act with urgency.

Join us to invent a happier healthier more productive future - and have fun doing it.

IT Service Desk Specialist

As an IT Service Desk Specialist you will be a key member of the IT Operations team providing frontline technical support to employees across the organization. You will bring curiosity a passion for technology and a strong customer-service mindset to a fast-paced collaborative environment. The ideal candidate is an effective communicator who enjoys solving problems and continuously learning new technologies.

Essential Job Functions

• Provide technical support by troubleshooting and resolving issues submitted through the IT ticketing system

• Manage and resolve service desk tickets in a timely manner coordinating with employees to identify root causes and solutions

• Collaborate with other members of the IT team to diagnose and resolve more complex technical issues

• Escalate issues as needed while maintaining clear communication and ownership

Required Knowledge Skills and Abilities

• Bachelors degree in Computer Science Information Technology or a related field preferred or equivalent practical experience

• Strong customer service skills preferably gained in a professional work environment

• Excellent written and verbal communication skills

• Ability to prioritize tasks effectively and manage time in a dynamic environment

• Professional demeanor with strong interpersonal and teamwork skills

• Working knowledge of Windows and macOS operating systems as well as mobile platforms (iOS and Android)

• Experience with Google Workspace preferred

• Prior troubleshooting experience is a plus but not required

What You Will Get to Do

• Gain hands-on experience solving real-world technical challenges in a dynamic IT environment

• Work with and support technologies including Okta Google Workspace Microsoft 365 Netskope Cisco Meraki KnowBe4 JAMF and Intune

• Receive mentorship from experienced IT professionals to support your technical and professional development

• Develop insight into how IT Operations supports and enables the broader business

Working Hours

• Hybrid schedule with on-site presence in our Boston office

• Occasional early or late hours may be required to support team coverage

Working Environment

• Professional office environment

• Primarily indoor work involving sitting and standing

• Assigned workstation provided