IT Support Supervisor

JOIN A LEADING HEALTHCARE COMPANY

Do you dream of a great career with a great company where you can make an impact and help people We dream of giving you the opportunity to do just this.

We are not only committed to improving the lives of the patients we serve but yours as well. Curant means CARE and that is exactly what we do.

Our culture of caring is evident by being recognized as one of Inc.s fastest-growing healthcare companies receiving the Georgia Fast 40 and Atlanta Business Chronicle Trendsetters awards every year since 2013. Our medication management programs and processes are proven to improve outcomes while reducing overall healthcare costs for our patients.

Curant Health is searching for an IT Operations Manager to join its team in Atlanta GA. This position is responsible for leading the day-to-day operations of the IT support function ensuring reliable secure and high-quality technology services for employees and enterprise systems. This role bridges frontline technical support and IT leadership by coaching technicians improving processes and ensuring operational excellence across the organization.

Responsibilities

With your passion for technology leadership mindset and drive to make an impact you will lead IT service operations to deliver world-class customer support in a fast-growing environment. Your experience positive attitude and commitment to continuous improvement will help drive operational success and reliability. Some of your key responsibilities include:

• Lead and supervise IT support staff (Help Desk / Desktop Support) providing coaching mentorship and performance guidance.

• Schedule prioritize and assign support tickets to ensure service level agreements (SLAs) are consistently met or exceeded.

• Monitor ticket queues escalations response times and resolution metrics to drive service excellence.

• Foster a customer-service-first support culture across the organization.

• Serve as the escalation point for complex hardware software network and system issues.

• Troubleshoot and resolve advanced technical problems and coordinate with infrastructure security and application teams as needed.

• Support employee technology needs including provisioning installation configuration operation and maintenance of hardware and software systems.

• Perform daily system monitoring to verify the integrity and availability of servers systems and key processes.

• Review system and application logs to identify performance issues and potential risks.

• Guide infrastructure implementations and upgrades with minimal supervision.

• Develop and maintain IT support procedures and knowledge base documentation.

• Identify recurring issues and implement preventative solutions.

• Track and report key service metrics including response time resolution time and customer satisfaction.

• Recommend tools automation and workflow improvements to enhance operational efficiency.

• Oversee employee onboarding and offboarding IT processes.

• Manage inventory of IT assets including laptops peripherals and software licenses.

• Ensure compliance with IT policies security standards and best practices.

• Communicate outages changes and resolutions to employees and leadership.

• Partner with business units to understand technology needs and service expectations.

• Support IT leadership in planning and budgeting for support services.

• Follow Curant Health policies regarding internal controls ethics and compliance.

Qualifications

• Associate or Bachelors degree in Information Technology or related field (or equivalent experience).

• 36 years of professional IT support experience.

• 13 years of leadership or supervisory experience.

• Strong working knowledge of:

  • Windows operating environments

  • Microsoft 365

  • Active Directory and user account management

  • Endpoint management and basic networking

• Experience with ticketing systems (e.g. Zendesk).

• Proven ability to meet or exceed customer service SLAs.

• Strong troubleshooting organizational and communication skills.

• Ability to work independently with a high level of initiative and accountability.

Why Work for Us

We offer competitive pay paid holidays comprehensive benefits paid time off and a strong work/life addition we offer paid parental leave employee recognition programs career advancement opportunities a comprehensive training program to support your professional growth and employee prescription discounts.

Our Core Values consist of ICARE Integrity Communication Accountability Relationships and Excellence and we take pride in our team members embodying these values every day. Curant Health is an equal opportunity employer.

Required Experience:

Manager