Walkin Drive:
Sir H N Reliance Foundation Hospital
Gate 7Prarthana Samaj Raja Ram Mohan Roy Rd Girgaon Mumbai Maharashtra 400004
Date: 05th Feb 2026
Time: 3 PM - 5 PM
Key Responsibilities:
Service Customer ( Patients & families)
- To be the single point of contact for all the services needed by the VIP patient and there relative.
- Ensure comfortable stay of the VIP patients through effective delivery of services in coordination of the other departments within the hospital.
Operations (Core area)
Pre Arrival of the VIP patients
- Gather information pertaining to the likes dislikes traits of the VIP patients. E.g.- Food habits Allergens from previous visits
- Make necessary arrangements according to the information gathered.
- Coordinate with the other services of the hospital like Room preparedness Services alignment pantry set up before VIP patients arrival.
- Pre place VIP amenities.
On Arrival
- Introduce self to Patient and the family at appropriate time.
- Familiarize the room to the VIP patient/relative so that the VIP patient feels at ease.
- Offer assistance in packing and unpacking of the luggage and other non-clinical services .
- Reconfirm patient likes/dislikes/ temperature of room
During the Stay
- Be the single point of contact and assist the VIP patient for the activities across the hospital for all the services required like Doctors appointment Billing Scheduling the services
F & B service
- Coordinate with the dietician for any given food preferences given by the VIP patient so that the health of the patient is not affected.
- Coordinate with the kitchen for priority delivery of all the meals.
- Ensure that the food is as per the Clinical requirements.
- Ensure all service gear/tray set up are in place.
- Ensure the temperature of the food at the time of service is as per food standard.
- Ensure personalized service of food at all meals so that the VIP patient/relative has comfortable stay in the hospital.
- Ensure all clearances are done personally and hygienically.
Others
- Ensure upkeep of the room facilities to the top standards in coordination with the House Keeping Engineering and Maintenance etc.- specific to 19th south
- Ensure VIP patients privacy is maintained at all times.
- Coordinate with security of the patient and the hospital to ensure safety/privacy of the VIP patient.
Please carry a copy of your resume along with last 3 pay slips last 2 experience letters and education certificates for the interview.
Regards
HR Team
M.
M.
Mail us at :
Required Experience:
Manager
Walkin Drive:Sir H N Reliance Foundation HospitalGate 7Prarthana Samaj Raja Ram Mohan Roy Rd Girgaon Mumbai Maharashtra 400004Date: 05th Feb 2026Time: 3 PM - 5 PMKey Responsibilities: Service Customer ( Patients & families)To be the single point of contact for all the services needed by the VIP pati...
Walkin Drive:
Sir H N Reliance Foundation Hospital
Gate 7Prarthana Samaj Raja Ram Mohan Roy Rd Girgaon Mumbai Maharashtra 400004
Date: 05th Feb 2026
Time: 3 PM - 5 PM
Key Responsibilities:
Service Customer ( Patients & families)
- To be the single point of contact for all the services needed by the VIP patient and there relative.
- Ensure comfortable stay of the VIP patients through effective delivery of services in coordination of the other departments within the hospital.
Operations (Core area)
Pre Arrival of the VIP patients
- Gather information pertaining to the likes dislikes traits of the VIP patients. E.g.- Food habits Allergens from previous visits
- Make necessary arrangements according to the information gathered.
- Coordinate with the other services of the hospital like Room preparedness Services alignment pantry set up before VIP patients arrival.
- Pre place VIP amenities.
On Arrival
- Introduce self to Patient and the family at appropriate time.
- Familiarize the room to the VIP patient/relative so that the VIP patient feels at ease.
- Offer assistance in packing and unpacking of the luggage and other non-clinical services .
- Reconfirm patient likes/dislikes/ temperature of room
During the Stay
- Be the single point of contact and assist the VIP patient for the activities across the hospital for all the services required like Doctors appointment Billing Scheduling the services
F & B service
- Coordinate with the dietician for any given food preferences given by the VIP patient so that the health of the patient is not affected.
- Coordinate with the kitchen for priority delivery of all the meals.
- Ensure that the food is as per the Clinical requirements.
- Ensure all service gear/tray set up are in place.
- Ensure the temperature of the food at the time of service is as per food standard.
- Ensure personalized service of food at all meals so that the VIP patient/relative has comfortable stay in the hospital.
- Ensure all clearances are done personally and hygienically.
Others
- Ensure upkeep of the room facilities to the top standards in coordination with the House Keeping Engineering and Maintenance etc.- specific to 19th south
- Ensure VIP patients privacy is maintained at all times.
- Coordinate with security of the patient and the hospital to ensure safety/privacy of the VIP patient.
Please carry a copy of your resume along with last 3 pay slips last 2 experience letters and education certificates for the interview.
Regards
HR Team
M.
M.
Mail us at :
Required Experience:
Manager
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