Customer Experience Support Specialist

About The Role

The Customer Experience Support Specialist is primarily responsible for representing the customer experience department with all work output and communications. This position will be supporting customer experience-related platforms programs projects and initiatives. This position will maintain and provide administrative support for the Feedback Management platform including data management survey creation and modifications as well as enhancements. The Customer Experience Support Specialist will work on the Customer Experience team and will engage with key stakeholders across the organization to ensure we gather meaningful insights from internal and external customers. This position is also responsible for providing administrative and data collection support for the Customer Experience team and may participate in both department and cross-department projects and initiatives that enhances the overall customer journey.

What Youll Do

• Perform administrative tasks to include but not limited to coordinating and maintaining the feedback management/survey platform (e.g. notification lists net new requests preparation and distribution of survey invitations) routine reporting of survey related KPIs and other duties as assigned (e.g. Medallia Qualtrics QuestionPro).
• Optimize performance of surveys including setting up maintaining and monitoring recipient list files and data integration.
• Update and improve survey performance including items related to the data fields response accuracy response rate and invitation delivery.
• Assist in supporting and troubleshooting for listing management platforms to include but not limited to acting as a liaison between Perry Homes and vendor(s) assisting with data collection documentation maintenance creation and monitoring of listings (e.g. Google Business Profile Birdeye and Apple Business Connect).
• Assist in managing user accounts and platform infrastructure including creating new user accounts changing permissions deleting accounts and training new users on customer experience platforms.
• Analyze root cause of issues related to survey programs and other customer experience solutions and quickly drive changes as needed in conjunction with key stakeholders.
• Partner with IT & Operations for data integration including monitoring for accuracy consistency and quality on customer experience platforms.
• Provide tier 1 support for troubleshooting customer experience related issues and queries

What Were Looking For

• Bachelors Degree in Marketing Data Analytics Business Administration or related field preferred.
• Previous customer experience or consumer insights related role within a marketing consulting or research function desired
• Experience working with a survey programming/feedback management platform and other customer experience related tools highly desired.
• Strong work ethic and the ability to work with little direction.
• Ability to effectively collaborate partner build relationships empathize influence and persuade across the organization.

Why You Will Love Working Here

• Competitive compensation and benefits package:

• Medical dental vision coverage
• Financial Planning
• Time Off & Life Balance
• Family & Lifestyle

• Opportunities for growth and development

• Culture that is collaborative inclusive fast-paced people-first

• Stable company with strong reputation in the market

Why Join Perry Homes

At Perry Homes were committed to integrity excellence and servicevalues that guide every customer interaction. Join a team where your work directly contributes to an exceptional homebuying experience and a trusted brand. Were committed to creating an inclusive workplace where people can do their best work.

***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***

Perry Homes is an Equal Opportunity Employer

Disclaimer:Recruitment Fraud Any communication regarding job opportunities from our organization will be initiated through official channels only including our company email domain @ and verified social media accounts. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels. We do not at any early stage of recruitment process solicit personal information (e.g. passport and bank account info) financial details or any form of payment (e.g. application fee). If you receive suspicious communications encounter job postings that appear fraudulent or want to confirm any employment postings please contact

Required Experience:

IC