Shenzhen IT Helpdesk
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
- PC Support including software & hardware.
- Support IT Related hardware which includes Printer / Scanner / Fax / Telephone and etc.
- User account management which includes AD account / Internal application account.
- Co-work with IT Network engineers to provide basic network support.
- IT asset management.
- Windows system installation.
- Support special projects as required.
- Report on projects and make recommendations to upper Management.
- Department information systems records reports and metrics are accurate and generated on time.
- Company policy is followed regarding all safety environmental quality and ergonomic requirements.
- Company Technology Control Plan IP protection and Export Compliance requirements are understood and properly followed.
- Relevant SOX IT and Quality procedures are understood and properly executed.
- Responsible for maintaining a quality work environment.
- Maintains a positive attitude and is cooperative in working with others.
- Adapts readily to changes in work caused by new requirements and/or situations.
- A high standard of ethics professionalism competence and quality is established and maintained.
- Role model for Quality Customer Satisfaction Employee Satisfaction and Business Results.
Qualification & Requirements
- Education & Experience
- Bachelor or above.
- 3-years help desk working experience in 100+ network points environment would be an advantage.
- Familiar with windows OS system
- Familiar with windows AD;
- Basic hardware knowledge for PC / Printer / Telephone etc.
- Basic network knowledge
- Working experience of FreshService would be an advantage.
- Working experience of Data backup would be an advantage.
- Working experience of Anti-Virus would be an advantage.
- Working experience of coding would be an advantage.
- Experience with problem analysis and resolution.
- Demonstrated ability to achieve results independently or working with others.
- Ability to recommend and implement improvements.
- Excellent interpersonal and communication skills.
- Experience with networked PC based computer systems.
- Skills & Other Requirements
- Ability to read and write in English ability to speak English would be an advantage.
- Demonstrated ability to achieve results independently or working with others.
- Excellent interpersonal and communication skills.
- Ability to handle multiple priorities involving external and internal priorities.
- Handle special assignments promptly and professionally.
- Ability to handle multiple priorities involving external and internal priorities.
- Ability to excel in a cross-organizational cross cultural global team environment.
- Handle special assignments promptly and professionally.
- Set a high standard of ethics professionalism leadership and competency.
- Demonstrates and promotes the Coherent Worldwide ICARE values.
Ensure adherence to companys values (ICARE) in all aspects of your positionat Coherent Corp.:
Integrity Create an Environment of Trust
Collaboration Innovate Through the Sharing of Ideas
Accountability Own the Process and the Outcome
Respect Recognize the Value in Everyone
Enthusiasm Find a Sense of Purpose in Work
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor ... View more
