Intern, Shenzhen Sea Export, Air & Sea China

Job Req Number: 107283
Time Type: Full Time

General Responsibilities

• To provide excellent efficient and high-quality service to customer at all times
• Responsible for daily business learning and follow-up to ensure compliance with regional guidelines and company policies and procedure

Detailed Responsibilities

• Provide quotations of local charges to shippers/consignees for nominated business where necessary. Handle customer inquiry via phone e-mail and face to face meeting
• Check and verify documents (perform due diligence) to ensure full compliance with DSV internal standards and customer requirements (SOP)
• Carry out approved proposed improvement / changes on procedures and systems made by supervisors Execute the shipment booking by following the SOP and quotation
• Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors standards and services
• Handles customers inquiries complaints claims follow up verify credit terms and credit status and coordinate with departments concerned on related issues Feedback pre-claim details and status to customers
• Prepare customers statistics and reports upon request Process and create documents including but not limited to air waybills warehouse advise trucking orders invoices and other docs which requested by customers
• Invoicing / verification and posting of incoming invoices Job costing
• Update Track and Trace systems send shipping advice to overseas stations
• Take up additional tasks as assigned Back up for other team members when necessary

Communications

• Internal All DSV local and oversea Internal department
• External Customer; Subcontractors

Education & Working Experience

• College degree or above major in logistics industry is preferred
• Honest reliable and responsible. positive attitude under high pressure problem solver

Skills & Knowledge

• Know how in air / ocean / logistics / SCM
• Skillful of PC & Internet Good command of Mandarin and English
• Software Skills: PPT Excel Word

Competency Requirements

• Communication L2 Proactive
• Customer Service L2 Proactive
• Team Work L2 Proactive
• Problem Solving L2 Proactive
• Result Orientation L2 Proactive

*Notes: Desired Competency Levels

• L5 Professional Able to manage a department professionally.
• L4 Shaping Inspiring others within the entire organization and demonstrates effective behavior by creating the right conditions and keep act as exemplary role within the organization.
• L3 Coaching stimulating others in the immediate working environment to demonstrate effective behavior sometimes demonstrate exemplary role.
• L2 Proactive Demonstrates effective behavior independently and on ones own initiative regularly.
• L1 Reactive To follow-up instructions and guidelines. Be responsive to requests/assignments.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 160000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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