Engineer Field IT Support
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Experience: 2 to 3 years
Responsibilities:
l Customer facing role on Application & Systems troubleshooting with Server Storage and Backup management tickets Field IT Team. Role will involve supporting the IT Deskside department in achieving its objectives against agreed SLAs.
l Additionally the person might act as primary/secondary contact for IT Systems on site LAN WAN Voice Printing services etc
l Act as the key person in the IT Deskside team in case of Business Continuity Plan activation and Disaster Recovery of the supported SSC.
l Work with SCCM & CMDB Teams to support End user computing requirements
l Work within Johnson Controls guidelines to ensure compliance to corporate IT standards
l Ensuring all support cases are dealt with within agreed service levels and to the customers satisfaction ensuring all work carried out is satisfactorily documented within the relevant ticket logging system
l Assisting during tasks provided by external service providers
l Monitors system resource utilization for IBC systems and highlight issues and work towards resolution as per shared SOP
l Implementation of site IT projects
l Coordinating education and training for IT related activities at the site
l Required Skills:
l Ability to recognize and respond to customer expectations with a sense of urgency
l Excellent support awareness of Desktop Laptop and Peripheral devices
l Excellent analytical interpersonal and communication skills with strong problem solving abilities
l Ability to handle cross-functional tasks in parallel
l Ability to work independently in dynamic fast-paced environment
l Demonstrated ability to work in a team environment work collaboratively with IT team members and communicate effectively with all levels of management
l Proven sensitivity to cultural diversity in the business environment
l Proven ability to assist in installation configuration and setup of different Applications
l Self-motivated with good organizational skills
l Proven ability to quickly build up working knowledge in previously unknown technologies
l Basic project management skills with the ability to plan and monitor projects involving customers other IT departments
l Good understanding of office products such as Microsoft Office
l Good understanding of Network standards WAN LAN TCP/IP
l Good understanding of Smart-Device technology - iOS Android Windows Mobile etc.
l General IT awareness of Back Office solutions (Server SAN Data Protection Cloud)
l ITIL certification is plus
l Language: Cantonese Mandarin English
Required Experience:
IC
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation sy ... View more
