Associate Technical Support Specialist

Portage, WI - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Flexibility: Hybrid

Schedule:

1st Shift: Mon Fri 11am 7pm
Hybrid: In office 3x/week Mon - Weds
Overtime based on business needs

What you will do

Provide timely professional support to customers via phone and voicemail addressing service and technical inquiries.
Investigate and troubleshoot product issues partnering with field service representatives to support effective resolution.
Initiate track and maintain service documentation in accordance with customer contracts company standards and regulatory requirements.
Accurately log all service calls customer interactions and equipment details using standardized data entry processes and approved systems.
Utilize internal software and technical tools to access product information maintain records and support service coordination.
Support technical support call loops and email inquiries including part number lookups and service-related requests.
Complete required training and achieve certification across assigned product lines within the first 12 months.
Monitor document and report service activity and productivity metrics; identify issues and support root cause analysis and corrective actions.
Contribute to a collaborative quality-driven team environment by participating in standardized work development continuous improvement initiatives and cross-functional teamwork.

What you need

Required

High School Diploma or GED
Two (2) years relevant work experience

Preferred

Technical maintenance mechanical experience
Customer service experience with technical aspects

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Required Experience:

Work Flexibility: HybridSchedule: 1st Shift: Mon Fri 11am 7pmHybrid: In office 3x/week Mon - WedsOvertime based on business needsWhat you will doProvide timely professional support to customers via phone and voicemail addressing service and technical inquiries.Investigate and troubleshoot product ...

Work Flexibility: Hybrid

Schedule:

1st Shift: Mon Fri 11am 7pm
Hybrid: In office 3x/week Mon - Weds
Overtime based on business needs

What you will do

Provide timely professional support to customers via phone and voicemail addressing service and technical inquiries.
Investigate and troubleshoot product issues partnering with field service representatives to support effective resolution.
Initiate track and maintain service documentation in accordance with customer contracts company standards and regulatory requirements.
Accurately log all service calls customer interactions and equipment details using standardized data entry processes and approved systems.
Utilize internal software and technical tools to access product information maintain records and support service coordination.
Support technical support call loops and email inquiries including part number lookups and service-related requests.
Complete required training and achieve certification across assigned product lines within the first 12 months.
Monitor document and report service activity and productivity metrics; identify issues and support root cause analysis and corrective actions.
Contribute to a collaborative quality-driven team environment by participating in standardized work development continuous improvement initiatives and cross-functional teamwork.

What you need

Required

High School Diploma or GED
Two (2) years relevant work experience

Preferred

Technical maintenance mechanical experience
Customer service experience with technical aspects

Travel Percentage: 10%

Required Experience:

Key Skills

Dhcp
SQL
Active Directory
VOIP
VMware
Customer Service
Windows
Trouble Shooting
Java
VPN
Sharepiont
hardware
Dns
Technical Support
Software Applications

Apply Now

About Company

Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more

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