IT Operations Manager

San Francisco, CA - USA

Yearly Salary: $ 150000 - 190000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

Who We Are

VEC is a leading construction technology services provider at the forefront of innovation in the construction industry delivering cutting-edge technology solutions that improve how construction projects are planned designed and built. Our mission is to challenge the status quo and reshape the built world so humanity can thrive sustainably.

We partner with contractors engineers and developers/owners across the United States and deploy our team of construction and technology professionals across large complex projects in sectors including Data Centers Healthcare Life Sciences Technology Education Transportation Aviation Commercial Office Space and Public Works.

We value our VECommunity continuous improvement and helping the best build better.

Our Core Values:

Goodness: Be ethical and do right by yourself your teammates and our partners.
Extreme Ownership: We take responsibility and deliver results.
Curiosity: We continuously seek better solutions.
Better Together: Collaboration drives stronger outcomes.
Balance: We support sustainable long-term success for our people.

Position Overview

The IT Operations Manager owns day-to-day IT service delivery across the companyend-user support device lifecycle identity and access SaaS tooling and core IT operational processes. This role ensures employees are productive from day one incidents are handled quickly standards are enforced and vendors are managed effectively. Youll build a reliable scalable IT operating model suitable for a fast-moving professional services environment.

Key Responsibilities

IT Service Delivery & Support

Run the IT support function: intake triage escalation and resolution (onsite remote) overseeing regional IT leads and desktop support staff
Establish and enforce SLAs prioritization ticket hygiene and user communication practices.
Drive root-cause analysis and permanent fixes for recurring issues.

Endpoint & Application Lifecycle Management

Own management procurement configuration imaging deployment and refresh of laptops/PCs and peripherals (primarily US-based).
Standardize workstation builds for common role types (e.g. project delivery VDC/technology corporate).
Manage endpoint security patching and device compliance (Windows).
Own hardware inventory asset tracking warranty management and disposal processes.

Identity Access and SaaS Administration

Administer core productivity stack (e.g. Google Workspace/Microsoft 365 Slack Zoom file storage) in collaboration with system and IT administrators
Manage identity and access: SSO/MFA provisioning/deprovisioning role-based access and least-privilege policies.
Maintain software license allocation renewals and cost controls.

Onboarding/Offboarding & IT Process

Build onboarding/offboarding workflow with HR and hiring managers.
Develop and maintain documentation SOPs and a self-service knowledge base.
Implement automation where practical (device setup access provisioning software deployment).

Security & Compliance Support

Partner with security/compliance stakeholders to meet client and internal requirements.
Implement controls (device encryption MFA logging endpoint protection access reviews).
Assist in audits evidence collection and policy enforcement as needed.

Operational Reporting

Produce and manage dashboards on tickets SLAs device fleet health access changes and recurring pain points using HRM system.
Identify trends and propose investments to reduce support load and risk.

Required Qualifications

8 years in IT operations / IT support leadership (or equivalent scope) ideally in a multi-site environment.
Strong experience with endpoint management identity/access and SaaS administration.
Demonstrated ability to build repeatable processes (onboarding/offboarding device standards ticket workflows).
Direct experience with Google Workspace applications and administration
Strong experience implementing and managing information security programs
Vendor management experience (Security SaaS providers hardware suppliers).
Clear communicator with high service orientation and strong follow-through.
Comfortable operating hands-on while also building systems and structure.

Preferred Qualifications

Experience in AEC engineering construction or project-based professional services.
Familiarity with ERP / PSA systems and integrations (e.g. Deltek Unanet).
Experience with MDM tooling (e.g. Intune Jamf Kandji) and SSO/IdP platforms (e.g. Okta Azure AD/Entra ID Google Cloud Identity).

What Success Looks Like (First 90 Days)

Ticketing and escalation are structured measurable and predictable.
Onboarding/offboarding is consistent fast and low-error.
Standard device builds exist and are used; inventory is accurate.
Information security program in place with disciplined access management
Vendor performance is transparent with clear expectations and accountability.

Location

Hybrid out of San Francisco CA

Compensation Range

$150000 - $190000

Benefits

401(k) with company matching
Medical dental and vision insurance
Paid time off
Professional development assistance

VEC is an Equal Employment Opportunity accordance with federal and state laws VEC does not discriminate in employment because of race color religion sex national origin age physical and mental disability marital status pregnancy childbirth breastfeeding or related condition ancestry medical condition (associated with cancer a history cancer or genetic characteristics) veteran or military status sexual orientation gender gender identity or gender expression HIV/AIDS status genetic information or any other characteristic protected by law.

Required Experience:

Manager

Job Description Who We AreVEC is a leading construction technology services provider at the forefront of innovation in the construction industry delivering cutting-edge technology solutions that improve how construction projects are planned designed and built. Our mission is to challeng...