ServiceNow Developer

Job Title: ServiceNow Developer

Job Type: FTE

Location: Chandler AZ (Hybrid)

Key Responsibilities:

• ServiceNow Development:Design develop and configure ServiceNow applications modules and workflows including ITSM (Incident Problem Change Request) ITOM ITAM and other ServiceNow applications.
• AI and Automation:Leverage AI-driven capabilities and automation tools to deliver predictive analytics and streamline repetitive processes across workflows.
• Customization and Scripting:Customize ServiceNow forms reports business rules client scripts UI actions UI pages and integration scripts using JavaScript Glide API and other relevant technologies.
• Integration:Implement and maintain integrations between ServiceNow and external systems (e.g. LDAP Active Directory REST APIs SOAP web services).
• Configuration Management:Develop and manage configuration items (CIs) within the ServiceNow CMDB ensuring accuracy and data consistency.
• Troubleshooting and Support:Provide technical support and troubleshooting expertise for ServiceNow issues including incidents problems and change requests.
• Upgrades & Patches:Plan and execute system upgrades and patches ensuring minimal disruption to ongoing operations.
• Collaboration:Work closely with business analysts and other stakeholders to gather requirements design solutions and ensure timely delivery of features and enhancements.
• Documentation:Create detailed technical documentation for developed solutions processes and workflows.

Required Qualifications:

• Experience:4 years of hands-on experience with ServiceNow development configuration and administration
• Technical Skills:
  • Proficient in ServiceNow scripting (JavaScript Glide API Angular JS HTML5 SCSS UI Builder etc.)
  • Expertise in configuring ServiceNow modules including ITSM ITOM and CMDB and understanding of ServiceNow Common Services Data Model (CSDM)
  • Experience with ServiceNow integrations (REST SOAP MID Server etc.)
  • Familiarity with ServiceNow update sets versioning and deployment processes
  • Strong understanding of ITIL processes (Incident Problem Change Management)
• Certifications:ServiceNow Certified System Administrator (CSA) & ServiceNow Certified Application Developer (CAD) are highly preferred. Other certifications like ITIL Foundation are a plus.
• Problem-solving Skills:Strong analytical and troubleshooting skills with the ability to resolve complex issues efficiently
• Communication Skills:Excellent written and verbal communication skills with the ability to collaborate effectively with technical and non-technical teams

Preferred Qualifications:

• Experience with ServiceNow ITOM (Orchestration Discovery Event Management) and other advanced modules
• Familiarity with Agile development methodologies and tools
• Knowledge of cloud platforms (AWS Azure) and how they integrate with ServiceNow

Required Skills:

ServiceNow