Senior Manager, SmartCommerce, SmartCommerce

We are seeking an experienced General Manager to lead an AI-first SaaS suite of products oriented toward powering commerce-led strategic initiatives that drive innovation and customer value across the ecosystem.

This role combines strategic ownership technical depth and operational leadership to deliver world-class AI products at scale. The GM will operate as the end-to-end business owner for the product portfolio with accountability spanning product vision go-to-market execution marketing pricing operations and full P&L management.

The ideal candidate brings a strong track record of scaling AI-native SaaS platforms leading large cross-functional organizations and translating customer needs into durable monetizable products.

1. Product Strategy & AI Platform Leadership
-Own and develop the product vision strategy and multi-year roadmap for an AI-first SaaS portfolio ensuring alignment with broader business and commerce objectives
-Drive AI-native product design including intelligent automation decisioning personalization and insights at scale
-Balance customer experience technical feasibility and business requirements in all product decisions
-Lead complex multi-threaded product initiatives across platforms APIs and services
-Ensure products meet enterprise-grade standards for reliability security compliance and scalability

2. Go-To-Market (GTM) & Growth Ownership
-Own end-to-end GTM strategy for the product suite including positioning segmentation launch planning and adoption strategies
-Partner with Sales BD and Partner teams to enable enterprise mid-market and ecosystem-led distribution models
-Define customer acquisition expansion and retention strategies across self-serve and assisted motions
-Drive product-led growth initiatives using experimentation funnel optimization and usage analytics

3. Pricing Packaging & Monetization
-Own pricing strategy and packaging architecture across the SaaS portfolio
-Design AI-appropriate monetization models (usage-based tiered value-based hybrid)
-Lead pricing experimentation discounting frameworks and commercial guardrails
-Ensure pricing aligns with customer value realization margin targets and long-term revenue growth

4. P&L Ownership & Business Management
-Serve as full P&L owner for the AI SaaS portfolio accountable for revenue growth cost management and operating margins
-Build and manage annual and multi-year financial plans forecasts and investment cases
-Make data-driven tradeoffs across R&D investment GTM spend and operational scale
-Identify and evaluate new business opportunities partnerships and platform extensions

5. Marketing & Category Building
-Partner with Marketing to define product narrative category positioning and thought leadership
-Drive demand generation strategy in collaboration with Growth and Marketing teams
-Represent the product portfolio externally through customer engagements industry forums and executive briefings
-Establish the product suite as a category-defining AI platform in commerce enablement

6. Operations & Execution Excellence
-Lead cross-functional teams across Product Engineering Design Operations Data and Business
-Establish operating rhythms planning mechanisms and execution governance
-Define and track KPIs and success metrics across adoption customer outcomes revenue and operational health
-Drive continuous improvement through experimentation retrospectives and operational rigor

7. Leadership Talent & Culture
-Build manage and mentor a high-performing leadership bench of Product Managers and functional leaders
-Foster a culture of customer obsession innovation ownership and accountability
-Set a high bar for product thinking decision quality and execution velocity
-Influence and align senior leadership and key stakeholders through clear communication and strategic narratives

Basic Qualifications
-15 years of experience in product leadership general management or business ownership roles
-Demonstrated P&L ownership and commercial decision-making experience
-Strong technical fluency across AI/ML systems SaaS architectures and platform products
-Track record of leading large cross-functional organizations

Preferred Qualifications
-Experience building or scaling commerce marketplace or enterprise SaaS platforms
-Deep understanding of AI monetization models and pricing strategies
-Experience operating in high-growth ambiguous or platform-driven environments
-Ability to operate seamlessly between strategy execution and executive communication

What Success Looks Like
-A clearly differentiated AI-native SaaS portfolio with strong customer adoption
-Scalable GTM motion with predictable revenue growth
-Durable pricing and monetization aligned with customer value
-Strong operating margins and disciplined capital allocation
-High-performing teams delivering innovation at scale

15 years of product management experience with 7 years leading product teams
Bachelors degree in Computer Science Engineering Business or related field
Proven track record of launching successful products at scale
Strong analytical and problem-solving skills with data-driven decision-making experience
Excellence in stakeholder management and cross-functional collaboration
Experience in Agile/Scrum methodologies

MBA or Masters degree
Experience in e-commerce or retail technology
Track record of innovation and patent creation
International product launch experience
Technical background with programming/development experience

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