Service Support Specialist, National Network Operations Centre (NNOC)
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Req Id:427936
At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.
Join us. You belong at Bell.
Be at the forefront of shaping the best digital connections and next-generation technology in Canada. Youll join the largest award-winning high-tech team in our country working with the brightest minds across many industries.
Bring your ideas and skills as we grow cutting-edge fibre and 5G networks develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services ensuring that our customers can stay entertained and connected anytime anywhere.
Summary
The National Network Operations Centre (NNOC) operates 24/7. You will therefore be required to work off-normal shifts on a rotating basis (shift work). The NNOC interfaces directly with several surveillance teams involved with various technologies. You will be required to work closely with network surveillance technicians.
Key Responsibilities
- As part of his duties the NNOC specialist will ensure the round-the-clock integrity of Bell Canadas entire network.
- On a daily basis the NNOC specialist will be called upon to:
- Reduce the impact of network outages by ensuring coordination between the various technical groups involved. During off-normal hours the manager will be required to manage threats and releases on equipment that could impact the network.
- Reduce the number of network outages by monitoring various network components jointly with the surveillance teams on site. The manager is also responsible for activating traffic re-routing and recovery plans as required.
- Reduce the length of outages or restoration time by ensuring that necessary information reaches the individuals or groups who are primarily involved.
- Interface with the Emergency Operations Planning and Media Relations groups during major events.
- Escalate any out-of-control events to the appropriate group or individuals.
Qualifications
- The ideal candidate for this position must have a diploma in electronics option telecom or equivalent experience. Basic knowledge of Bell Canada network combined with the ability to make decisions quickly and to manage risk would be an asset. Consideration could be given to applicants with an in-depth technical knowledge of Bells network and more specifically its transport network components
Preferred Qualifications
- Enthousiaste à lidée de découvrir les technologies du réseau télécom
- In the course of their duties this person will be required to interact with French & English speaking stakeholders across Canada
- Apte à communiquer efficacement oral et écrit
- Aptitude en gestion de projet : coordonner différents aspects dun projet surveiller et sassurer des progrès en cours
- Capacité à travailler indépendamment avec un minimum de supervision possède de solides compétences en organisation de travail
- Possède des connaissances des applications Microsoft (Teams Planner CoPilot Power Automate Word Excel Power Point)
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Quebec : Montreal
Canada : Manitoba : Winnipeg
Work Arrangement: Hybrid
Application Deadline: 02/04/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaQC Montreal
Required Experience:
IC
Key Skills
- Dhcp
- Routing Protocols
- Collection Management
- Network Administration
- Network security
- Tcp/IP
- LAN
- Computer Networking
- OSPF
- Network Monitoring
- TCP
- Dns
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
