Desktop Support Analyst

Ottawa - Canada

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government financial services and commercial markets. Their offerings include security software and services digital transformation and workplace services industry applications and services and innovative software operating environments for high intensity enterprise computing.

Role: Desktop Support Analyst

Location: Ottawa ON 100% On-site

Status: Contract Full-time (37.5 hours/week)

Schedule: Flexible between 6:00 AM and 6:00 PM

Our client is currently seeking a qualified Desktop Support Analyst to join their team onsite in Ottawa ON. Under the direction of the Technical Authority you will be part of a team of five analysts responsible for providing daily operational support and maintaining the IT infrastructure. You will play a crucial role in ensuring that systems remain secure and up-to-date in support of the Government of Canadas strategic initiatives.

Security and eligibility requirements (Mandatory)

The candidate MUST meet ALL of the following criteria to be considered:

Security Clearance: Hold or be eligible for a Level III (Top Secret) security clearance. The process requires full transparency regarding your personal and financial history as well as foreign travel.
Citizenship and Residency: Due to access to highly sensitive information Canadian citizenship is mandatory. Furthermore you must have resided in Canada continuously for the past ten (10) years.
Polygraph Test: You must successfully undergo and pass a polygraph examination.
Confidentiality: You will be permanently bound by the Security of Information Act (SOIA) which implies a strict obligation of professional secrecy even after the end of your contract or employment.
Work Environment (Secure Zone): Work is performed in a secure environment where the use of personal electronic devices (cell phones laptops tablets etc.) is strictly prohibited on-site.

Responsibilities

Technical Support (Tier 1 & 2): Resolve incidents and provide direct on-site assistance to users.
Hardware Management: Configure image deploy and troubleshoot PCs laptops tablets monitors KVM switches network printers and peripherals.
Physical Infrastructure: Install and terminate copper and fiber optic cabling between workstations and patch panels.
Asset Management: Maintain rigorous inventory and update configuration databases. Prepare equipment for shipping or disposal according to government standards.
IT Lifecycle: Participate in workstation assembly and ensure full lifecycle management of equipment.

Required Qualifications

Education: Bachelors degree or Diploma in Computer Science OR a minimum of 5 years of progressive IT experience.
Technical Support (5 years): Proven experience in Tier 1 and 2 support including the installation and configuration of PCs laptops tablets monitors KVM switches and network printers.
Systems Management (5 years): Proficiency in software loading image deployment (imaging) and troubleshooting complex hardware and software configurations.
Physical Infrastructure (2 years): Hands-on experience with copper and fiber optic cabling including termination (wall plates patch panels switch ports) and connectivity testing and troubleshooting.
Customer Service: Excellent ability to manage service calls and interact with users within a highly regulated environment.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high perform...