Jewellery Floor Manager leads daily showroom operations driving sales targets while ensuring exceptional customer service and high-value stock security. Key duties include supervising staff managing inventory maintaining visual merchandising and handling high-end transactions. This role requires 37 years of experience strong leadership and expertise in luxury retail.
Key Responsibilities
Sales & Team Leadership: Drive daily/monthly sales targets and motivate staff to improve conversion rates.
Customer Experience: Manage the floor to ensure top-notch customer service addressing complaints and queries promptly.
Operations & Inventory: Oversee daily opening/closing manage inventory ensure accurate stock tagging and coordinate with the backend team.
Visual Merchandising: Maintain clean and organize displays and showcases to attract customers.
Security & Compliance: Ensure adherence to company SOPs safety procedures and prevent inventory damage or theft.
Staff Development: Train mentor and evaluate the performance of sales associates.
Required Qualifications & Skills
Experience: 37 years in retail management specifically in jewelry.
Leadership: Strong team management and motivational skills.
Product Knowledge: In-depth understanding of gold diamond and precious stone jewelry.
Skills: Exceptional communication problem-solving and customer service skills.
Technology: Proficiency in Point of Sale (POS) systems and inventory software.
Common Qualifications
Bachelors degree in Business Administration or related field.
High-level grooming and professional demeanor.