Front Office Manager l Airlie Hotel and Conference Center

Warrenton, OR - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

What Youll Do:

Here are some of the tasks youll be responsible for daily:

Ensures compliance with all general Front Office and Housekeeping policies standards and procedures at all times
Oversee rooms and related area operations including front office guest services housekeeping and laundry to ensure a safe comfortable environment for guests
Build and foster employees
Observe room attendants to ensure that their duties are completed in accordance with established policy and procedure proper communication with guest it utilized room assignments or house calls are handled both courteously and professionally and are answered on a timely basis and the proper greetings are used guest complaints and problems are handled in a courteous and professional manner and ensure follow through
Communicate closely with the Night auditor and other Assistant Managers to ensure follow-up on any special problems guest requests
Review daily arrivals to ensure proper handling of V.I.P.s and Return Guests groups and to escort V.I.P.s and Return Guests to their rooms
Conduct performance evaluations and deliver coaching and counseling to employees when needed
Oversees staff scheduling
Oversee Front Office and Reservations departments schedule plan and assign work and develop and communicate departmental strategies and goals
Establish and implement procedures to ensure guests receive prompt professional attention and personal recognition
Schedule and regularly conduct routine inspections of the front office and public areas and guest rooms and corridors to ensure the appearance and cleanliness of such areas reflects highly on the hotel brand
Maintain procedures for security of monies credit and financial transactions guest security and inventory control
Carries out any reasonable instructions as directed by Management
Carry out Manager on Duty duties
Be prepared to work night shifts when required
Other duties as assigned

Minimum Requirements:

Proven experience as a Front Desk Agent Manager or similar hospitality role.
Skills: Strong communication leadership and customer service skills. Proficiency in PMS (Property Management System) software.
Ability to handle pressure solve problems and multitask effectively.
Education: High school diploma; a degree in hotel management or hospitality is preferred.

When Youre Here:

Be prepared to accommodate varying schedules including nights weekends and holidays

This position will require moving self in different positions to accomplish tasks in various environments including tight and confined spaces

This position will require moving for 90% of the time sometimes in varying temperatures

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

This description is subject to change at the sole discretion of the Company and in no way creates an employment contract implied or otherwise; each associate remains at all times an at will associate.

We offer excellent pay hotel discounts F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company

Required Experience:

What Youll Do:Here are some of the tasks youll be responsible for daily:Ensures compliance with all general Front Office and Housekeeping policies standards and procedures at all timesOversee rooms and related area operations including front office guest services housekeeping and laundry to ensure a...