Director, Communications & Editorial Content
Job Location:
San Francisco, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
The Team The Role
Pendos marketing and communications teams shape how customers media employees and the broader market understand Pendos brand and mission. The team connects Pendos products insights and leadership perspective to timely industry conversations across earned owned and shared channels.
The Director Communications & Editorial Content will lead Pendos global communications social media and content strategy. This role will oversee teams and agency partners advise executives develop corporate and executive narratives and drive storytelling that builds awareness with media influencers customers and key markets.
This role is based in-office in Raleigh or San Francisco.
What this looks like day-to-day
- Global communications strategy: Lead and evolve Pendos global communications strategy across media and influencer relations social media and content creation. Ensure programs are aligned to Pendos brand business priorities and market opportunities.
- Corporate storytelling: Develop compelling corporate and executive narratives that connect Pendos mission products and market insights to broader industry and cultural conversations. Shape stories that resonate across audiences channels and markets.
- Executive communications: Serve as a trusted advisor to the executive team and senior leaders. Partner on speeches presentations thought leadership and messaging that elevate Pendos brand and leaders public presence.
- Media and influencer engagement: Drive strategic campaigns and proactive pitching that earn coverage in top-tier business and technology outlets. Support speaking opportunities and executive visibility at high-impact events.
- Editorial and content leadership: Oversee Pendos content strategy and ensure a consistent voice and high-quality storytelling across owned channels and events. Guide teams toward content that is timely relevant and aligned to business goals.
- AI-enabled scale: Leverage AI and emerging technologies to improve content creation team efficiency and performance analysis. Use these tools to scale creativity output and communications impact.
- Agency and cross-functional partnership: Manage agency relationships and ensure alignment across earned owned and shared media programs. Collaborate with marketing product and people teams to support campaigns product launches event promotion employer brand and community initiatives.
- Measurement and optimization: Establish KPIs and report on communications and content impact. Use performance insights to identify opportunities improve programs and drive continuous improvement.
Who You Are
Beyond the qualifications we hire through a specific lens. These arent buzzwords; theyre the things well actually look for in how you talk about your work.
Youre a builder not a maintainer.
Youre most energized when there isnt a clear path yet and you get to define it. You dont wait for direction; you identify gaps shape solutions and drive them forward. At Pendo great Communications and Editorial Content Directors dont just follow instructions; they operate as strategic advisors influencing decisions guiding stakeholders and elevating how we work.
Youre AI-curious - genuinely.
Youre not using AI tools occasionally. Youre rewiring how you work around them. Youre faster sharper and more prolific because of it and you bring that energy to everything how you approach your work how you prep how you communicate how you think. We want someone who sees AI as a multiplier not a shortcut.
Must-haves
- BA/BS degree with preference for communications journalism marketing or a related field.
- At least 10 years of communications PR or editorial experience.
- At least 5 years of experience leading integrated teams in high-growth B2B technology or SaaS environments.
- Proven success developing global media strategies and securing top-tier coverage.
- Demonstrated ability to craft narratives and content that resonate across audiences channels and platforms.
- Experience supporting and coaching executives on messaging thought leadership and public speaking.
- Strong writing editing and storytelling skills with mastery of journalistic and AP style.
- Must be authorized to work in the United States without current or future sponsorship.
Nice-to-haves
- Deep understanding of the business technology and SaaS media landscape.
- Experience building and scaling executive communications programs.
- Comfort navigating and experimenting with AI tools to accelerate content and communications work.
- A mix of creative and analytical thinking with the ability to connect big ideas to operational execution.
- Collaborative leadership style with experience managing agencies and high-performing teams.
- Exceptional organization and prioritization skills in a fast-paced high-growth environment.
About Pendo
Pendo was founded in 2013 by former product managers who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve societys experience with software. Come join one of the fastest-growing startups supported by best-in-class institutions like Battery Ventures Salesforce Ventures Spark Capital and Meritech.
Pendo Core Values: Bias to Act Hone Your Craft The Team is Pendo and Maniacal Focus.
Location: Pendo is a hybrid -office 3 days per week unless designated remote.
Compensation: The expected salary range for this role to be performed in Raleigh NC is $155000 - $210000 plus eligibility for 20% corporate bonus. The expected salary range for this role to be performed in San Francisco CA is $178300 - $240000 plus eligibility for 20% corporate bonus.
Benefits: Highly competitive employer-heavy coverage including $0 premium options strong 401(k) match equity and flexible time off.
EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds experiences abilities and perspectives.
Accessibility: Pendo is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process please send a request to: All requests for accommodations are treated discreetly and confidentially as practical and permitted by law.
Required Experience:
Director
Key Skills
About Company
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