Product Analyst

Key Responsibilities

1. Product & Usage Analytics

• Track and analyse product usage feature adoption and customer behaviour across product modules and functions.
  
• Identify trends anomalies and gaps in product usage and present insights to Product Managers.
  
• Assist with post-release analysis to evaluate feature impact and customer adoption.
  

2. Customer & Market Insights

• Collect and synthesize customer feedback from support tickets PoCs onboarding sessions and customer reviews.
  
• Assist in analysing win/loss feedback sales inputs and customer objections to surface product improvement opportunities.
  
• Support competitive analysis by tracking competitor features positioning and product changes in the security market.
  
• Help document customer personas use cases and common adoption challenges.
  

3. Product Execution Support

• Work with Product Managers to support backlog prioritization using data feedback and structured inputs.
  
• Assist in defining success metrics and acceptance criteria for new features.
  
• Track feature readiness dependencies and rollout status during development and release cycles.
  
• Help maintain product documentation related to features workflows and known limitations.
  

4. Cross-Functional Collaboration

• Partner with Engineering QA and DevOps teams to understand feature behaviour performance and reliability from a product perspective.
  
• Collaborate with Customer Success and Support teams to analyse onboarding issues and recurring customer pain points.
  
• Support Sales Engineering and Pre-Sales teams with product insights usage data and feature clarifications.
  
• Assist Marketing teams by providing data-backed inputs for messaging launches and enablement content.
  

5. Reporting & Communication

• Prepare dashboards reports and summaries for internal stakeholders on product performance and customer trends.
  
• Translate analytical findings into clear actionable insights for product and business teams.
  
• Support internal reviews roadmap discussions and leadership updates with structured data and analysis.
  

Requirements

Skills and experience you require

Masters degree in Computer Science Engineering Information Security Business or equivalent with 0-1 year of product analyst business analyst or similar role experience in software or SaaS product company (internship experience acceptable).

Strong ability to organize information analyse inputs and document clearly.

Good written and verbal communication skills.

Comfort working in cross-functional and fast-paced product teams.

Technical Awareness (Preferred but not mandatory)

a) Basic familiarity with cloud platforms (AWS Azure GCP) and API-driven products.

b) Introductory understanding of enterprise software or distributed systems.

Security Domain (Nice to have)

a) Exposure to cybersecurity concepts such as PAM IAM access control or identity management.

b) Awareness of security and compliance standards like ISO 27001 SOC 2 NIST and secure SDLC principles

Benefits

Some of our benefits and perks include

Flexible working hours

Health Insurance Option