Area Customer Manager

Enugu - Nigeria

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Our client provides a unified distribution platform digitizing the chain from distributors to retailers.

Job Summary

The Area Customer Manager (ACM) is responsible for driving customer acquisition retention revenue growth and operational excellence of the Lending business within an assigned territory. The role oversees distributors field teams (Team Leads and Relationship Officers) and key distributor customers ensuring growth of BNPL business execution of commercial strategy credit discipline and service quality at the area level.

Key Responsibilities

Business Growth & Revenue Management

Drive BNPL GMV retention revenue and volume growth across the assigned territory in line with regional targets.

Execute customer acquisition and activation strategies for distributors.

Identify growth opportunities within the area including white spaces and underpenetrated markets.

Customer & Distributor Management

Manage relationships with distributors key accounts and strategic customers within the area.

Ensure distributors meet agreed service levels coverage expectations and operational standards.

Resolve customer issues promptly to maintain high satisfaction and retention levels.

Credit Collections & Risk Management

Enforce credit policies and ensure adherence to approved credit limits.

Monitor outstanding balances NPL levels and recovery performance within the area.

Work closely with recovery teams to drive collections and minimize credit risk.

Field Execution & Operations

Supervise and support field sales officers recovery agents and customer-facing teams.

Ensure daily weekly and monthly execution of field activities and route plans.

Monitor productivity coverage and efficiency of field teams.

Performance Management & Reporting

Track area-level KPIs including GMV customer acquisition retention NPL collections and field productivity.

Prepare and submit accurate performance reports to the Regional Customer Manager.

Analyze performance trends and recommend data-driven actions for improvement.

People Leadership & Capability Development

Coach train and mentor field teams to improve sales effectiveness and customer engagement.

Identify skill gaps and support training initiatives within the area.

Foster a performance-driven ethical and customer-centric culture

Stakeholder Collaboration

Work closely with Regional Customer Manager Credit Operations Finance and HR teams.

Support rollout of new products systems and process improvements within the area.

Provide market intelligence and customer insights to support regional and head-office decision-making.

Requirements

Bachelors degree in Business Marketing Economics or a related field.
58 years experience in open market sales customer management distribution or FMCG/fintech operations.
Proven experience managing FMCG distributors field teams or large customer portfolios is a major requirement.
Strong understanding of credit management and collections.
Experience working in fast-paced target-driven environments.

Our client provides a unified distribution platform digitizing the chain from distributors to retailers. Job SummaryThe Area Customer Manager (ACM) is responsible for driving customer acquisition retention revenue growth and operational excellence of the Lending business within an assigned territory...