Assistant General Manager – Compliance & Staff Coordination

Job Overview
This role requires a professional who is people-focused detail-oriented and capable of balancing operational oversight with strong employee relations management.

Key Responsibilities
Staff Welfare & HR Coordination
• Serve as the primary contact for staff welfare matters ensuring a positive and productive workplace environment.
• Coordinate onboarding activities including employee documentation induction and orientation in collaboration with department heads.
• Maintain accurate employee records contracts and HR documentation.
• Monitor staff attendance leave schedules and absence management.
• Address employee concerns grievances and workplace issues escalating matters to the CEO where necessary.
• Promote and uphold the company’s culture policies and standards across all departments.
Compliance & Policy Management
• Develop maintain and enforce company policies procedures and codes of conduct.
• Conduct periodic internal compliance audits to ensure adherence to company policies and operational standards.
• Identify compliance gaps or operational risks and recommend corrective actions.
• Maintain and update a compliance register and ensure timely resolution of identified issues.
• Work with department heads to document and implement Standard Operating Procedures (SOPs).
• Support external audits and regulatory reviews by ensuring all internal records and documentation are accurate and accessible.
Performance Reporting & KPI Management
• Develop and manage a structured staff performance reporting framework.
• Work with department heads to define clear Key Performance Indicators (KPIs) aligned with organizational goals.
• Compile and present monthly staff performance reports to the CEO.
• Monitor performance trends identify areas of underperformance and recommend improvement strategies.
• Support leadership in conducting staff performance reviews and evaluations.
• Maintain performance dashboards that provide insights into overall organizational productivity.
Key Performance Indicators (First 6 Months)
• KPI framework implemented across all departments within 60 days
• Monthly performance reports delivered to the CEO on schedule
• Full internal policy and compliance audit completed within 90 days
• 100% accuracy and completeness of employee HR documentation
• Staff welfare concerns resolved within 14 days of escalation
• Minimum of three SOPs documented per department within six months

Requirements
• Minimum of 5 years of experience in HR compliance operations management or a related field.
• Demonstrated experience managing staff processes and supporting operational governance.
• Experience developing policies reports and internal documentation.
• Strong analytical skills with experience tracking performance metrics and KPIs.
• Excellent written and verbal communication skills
• High emotional intelligence and discretion when handling staff matters
• Ability to work closely with senior leadership
• Experience working in agribusiness FMCG or export-oriented organizations
• Knowledge of Nigerian labour law and HR best practices
• Professional HR certification such as CIPM SHRM or equivalent is a plus
• Experience working directly with senior executives or CEOs