Director of Intake
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Job Location:
Monsey, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Director of Intake
Monsey NY ( travel to Brooklyn 1x week)
$130K$150K (DOE)
Industry: Home Care / Healthcare Services
Position Overview
A rapidly growing home care organization is seeking a Director of Intake to lead and scale its patient onboarding function. This is a critical leadership role overseeing the intake department managing team performance and building intake operations across both Monsey and Brooklyn.
The ideal candidate is a hands-on people manager with strong onboarding and intake process experiencepreferably in home care or healthcarewho can motivate assess and develop a growing team while collaborating closely with senior leadership.
Key Responsibilities:
Leadership & Team Management
Lead and manage the Intake team 5 staff.
Assess performance motivate team members and hold staff accountable to KPIs and service standards.
Serve as an escalation point for intake-related staff and client issues.
Participate in leadership meetings and collaborate with cross-functional directors.
Intake & Onboarding Operations
Oversee the full patient/client onboarding process including eligibility screening questionnaires service explanations and intake workflows.
Ensure intake processes are efficient compliant and scalable across multiple locations.
Train coach and develop intake staff on best practices and procedures.
Partner with other departments (coordination clinical operations) to ensure seamless onboarding and service initiation.
Implement process improvements and operational enhancements as the organization scales.
Qualifications & Experience Required
3 years of people management experience (non-negotiable)
Experience managing an intake onboarding or client onboarding function
Strong leadership communication and team development skills
Ability to assess performance coach staff and manage escalations
Experience working cross-functionally with senior leadership
Strongly Preferred (Priority Order)
1. Intake leadership experience in home care
2. Intake leadership in healthcare (ABA behavioral health clinical services etc.)
3. Intake/onboarding leadership in human services (housing social services case management)
4. Client onboarding leadership in banking financial services or professional services
Email resume to:
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Mai Placement is an executive recruitment firm specializing in placing high-level candidates across diverse industries by leveraging industry-specific expertise and an intuitive, research-backed matching process geared toward long-term success.
