Director of Intake
Share
Job Location:
Monsey, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Director of Intake
Monsey NY / Brooklyn NY (Split Location)
$130K$150K (DOE)
Industry: Home Care / Healthcare Services
Position Overview
A rapidly growing home care organization is seeking a Director of Intake to lead and scale its patient onboarding function. This is a critical leadership role overseeing the intake department managing team performance and building intake operations across both Muncie and Brooklyn.
The ideal candidate is a hands-on people manager with strong onboarding and intake process experiencepreferably in home care or healthcarewho can motivate assess and develop a growing team while collaborating closely with senior leadership.
Key Responsibilities
Leadership & Team Management
Lead and manage the Intake team (initially 5 staff with planned growth across Muncie and Brooklyn).
Assess performance motivate team members and hold staff accountable to KPIs and service standards.
Serve as an escalation point for intake-related staff and client issues.
Participate in leadership meetings and collaborate with cross-functional directors.
Intake & Onboarding Operations
Oversee the full patient/client onboarding process including eligibility screening questionnaires service explanations and intake workflows.
Ensure intake processes are efficient compliant and scalable across multiple locations.
Train coach and develop intake staff on best practices and procedures.
Partner with other departments (coordination clinical operations) to ensure seamless onboarding and service initiation.
Growth & Expansion
Build and expand intake operations in Brooklyn while maintaining strong oversight of the Muncie team.
Maintain visibility with both teams through a hybrid presence (travel between sites required).
Implement process improvements and operational enhancements as the organization scales.
Qualifications & Experience Required
3 years of people management experience (non-negotiable)
Experience managing an intake onboarding or client onboarding function
Strong leadership communication and team development skills
Ability to assess performance coach staff and manage escalations
Experience working cross-functionally with senior leadership
Strongly Preferred (Priority Order)
1. Intake leadership experience in home care
2. Intake leadership in healthcare (ABA behavioral health clinical services etc.)
3. Intake/onboarding leadership in human services (housing social services case management)
4. Client onboarding leadership in banking financial services or professional services
Location & Work Structure
Candidates may be based in Monsey or Brooklyn
If based in Muncie: travel to Brooklyn periodically (12x/month; flexible)
If based in Brooklyn: travel to Muncie 2x/week on an ongoing basis
Transportation support available if needed
Email resume to:
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Mai Placement is an executive recruitment firm specializing in placing high-level candidates across diverse industries by leveraging industry-specific expertise and an intuitive, research-backed matching process geared toward long-term success.
