Desktop Support Engineer

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

ABOUT ORDE FINANCIAL

ORDE is a rapidly growing non-bank residential and commercial mortgage lending business committed to elevating Australian specialist lending standards. We provide comprehensive product solutions and deliver leading service levels leveraging digital capabilities and deep industry experience.

We are passionate (and a bit obsessed) about being disruptive and pushing hard to improve the experience and results for mortgage brokers. Our purpose Built for Brokers is clear and simple and define our entire strategy (delivering better experiences more value and opportunity anticipating more needs and communicating more solutions for brokers and their customers).

ABOUT THE ROLE

Were seeking a Technology Operations Analystto joinourTechnology a technology operationsanalystyour role will be twofold: on one hand you will supporting the end users with any questions or request and on the other hand you will beinvolved in continuously enhancing and improving our non-core applications and ways of working.

Your key responsibilities will include:

Escalationpointforjunior members of the team.
Troubleshoot and problem-solveissues across a large variety of applications.
Provide technical advice and guidance to staffand junior team members.
Configure andmaintainAzureEntra and Intune Policies
Liaise with security to ensure security compliance across ORDEs Microsoft environment.
Administer Microsoft O365 suite andothercollaboration tools
Set up andmaintaina variety of hardware devices such as laptops AVequipmentetc.
Identifyimprovements to current hardware and software setup
Maintain daily backupsfrom different systems.
Evaluate existing operationaltechnologyprocesses and workflows toidentifyinefficiencies and bottlenecks.
Automate repetitive tasks using scripts or tools.
Setup and Maintain network infrastructure.
Evaluate new applications forcompatibilityand operational fit within ORDEs environment
Maintain documentationof technologyservicesandprocedures.
Participate in continuous training and development to stayup-to-datewithmodern technologiesand product offerings.
Coordinate and deliver medium-impact projects working independently or with stakeholders to meet business timelines and technical requirements.

Why would we choose you

Minimum 3 years of experience in an end-user support environment preferably in financial services.
Familiar with Microsoft 365 Windows OS Teams SharePoint OneDriveExchangeandMS Entra ID.
Familiar with using Atlassian tools such as JIRA and Confluence.
Strong problem-solving and analytical skills.
Strong interpersonal skills able to work autonomously and collaboratively with team members and senior stakeholders and be proactive in a complex environment.
Experience in IT support tools such as Remote Monitoring and Management Jira servicemanagementand documentation tools.
Experience with ITIL & ITSM frameworks.
Experience withScripting/automation.
Sound knowledge of Laptops printers audio-visual equipment and mobility devices
Flexibility/adaptable to work across a large variety oftechnologies.
Ability to work in a fast-paced environment andmaintaina high levelof attention to detail and accuracy.
Ability to align with ORDEs high-performance culture and make a positive impact on our operations people and culture.

Why would you choose us

We are a fast-growing successful company.
We think its exciting to be part of a team which is building something which will make a difference.
We are focused disruptive think outside of the box and will encourage you to try new things.
We really care about our people and want them to have the best experience of their career.
We guarantee fun a challenge learning and growth!
We embrace being challenged through diversity of thoughts.
We have a highly collaborative culture and provide an inclusive enjoyable office experience for all staff.
We are Melbourne based and think being in the office all together is important and we think working from home is too: three days in the office (Mon-Tues-Thurs) two days at home.
We remunerate well and reward high performance.

Join Us:

We are dedicated to investing in our team offering competitive remuneration benefits and fostering a high-quality employment culture that values your ability to deliver and contribute.

Our team members are driven by the pursuit of a challenging and successful career in an outstanding business with a passionate high-performance team culture.

If this resonates with you please submit your CV to Privacy and confidentiality can be assured.

Required Experience:

ABOUT ORDE FINANCIAL ORDE is a rapidly growing non-bank residential and commercial mortgage lending business committed to elevating Australian specialist lending standards. We provide comprehensive product solutions and deliver leading service levels leveraging digital capabilities and deep industry...