Senior Manager- HRO (Operations)

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Now were calling upon the thinkers and doers those with a natural curiosity and a hunger to keep learning keep growing. People who thrive on fearlessly experimenting seizing opportunities and pushing boundaries to turn our vision into reality. And as you help us create a better world we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

We are inviting applications for the role of HRO operations - Senior Manager
In this role you will be responsible for overall HRO operations. Focus on continuous process improvements and adaptive changes. Develop and manage effective working relationships in the organization and actively collaborate with all clients.
Responsibilities
Be hands on to ensure delivery per customer expectation along with meeting defined SLA ensure customer satisfaction. Noise free operation in a critical result
Assess actual performance against standards to resolve whether the team is on target to reach goals and take corrective actions as vital
Constantly work to find the opportunities to drive value beyond SLAs and contractual terms hence be able to drive value share and Transformation opportunity
Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. Facilitate and coordinate multiple deadlines create cohesive teams and respond quickly to management requests.
Review delivery of payroll processing service ensuring the operational aspects of payroll processing and associated activities are accurate and delivered within appropriate timeframes and comply with relevant legislation.
Build and manage multi-disciplinary functions (process & technology) that can successfully operationalize the end to end engagement lifecycle of the Finance and Accounting operations.
Strong understanding and proven abilities of executing Global Payroll industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub.
Actively work with other leaders and internal team members in identifying and implementing the process standardization simplification and automation opportunities and act as a mentor/support for the teams.
Coach mentor train and coordinate the activities of the team
Manage the application and monitoring of the Hubs methodology framework principles and delegations
Understand the use of data to give insights to the business. Be able to make decisions using data
A reasonable level of excel usage is necessary
Leadership is key skills require to deliver HRO objectives
Strong people management

Qualifications we seek in you
Minimum Qualification
Masters with relevant years of experience
Preferred Qualification
Experience in operation in an outsourced environment of HRO domain and in-depth end to end process knowledge
Ability to lead and build teams and built multiple internal partners.
Ability to build client partnership and work in cross functional teams especially with relationship and sales team
Ability to work in ambiguous environment.
Quality Lean and six sigma knowledge and quality driven person
Must demonstrate a high level of self-motivation energy and flexibility
Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis
Innovative and always looking for continuous improvement in order to develop succession plan for staff
What can we offer
Attractive salary
Stable job offer employment contract
Various trainings (initiating soft skills)
Possibility of development
Benefits (Insurance Luxmed Multisport additional vacation days biking policy)
As an Equal Opportunity Employer we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process. It is the candidates absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed. Kindly please see our Privacy Notice for Employment Candidates: join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
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