Director, XC Incident and Problem Management

At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive.

Position Summary

The Director of Incident Management will lead the global Incident Management functionwithin F5s Distributed Cloud (XC) business. This role is responsible for overseeing thelifecycle of major incidents impacting F5 XC services ensuring rapid resolution minimalbusiness disruption and continuous improvement of incident response processes. TheDirector will establish and maintain a robust incident management framework driveoperational excellence and foster a culture of resilience across the organization.

Key Responsibilities

Strategic Leadership

• Define and execute the vision and strategy for Incident Management aligned with F5 XCbusiness objectives.
• Develop and maintain policies standards and procedures for incident response andescalation.
• Partner with senior leadership to ensure incident management supports customer trustand service reliability.

Incident Response Oversight

• Lead the response to major incidents coordinating cross-functional teams includingengineering operations security and support.
• Serve as the executive escalation point during critical events ensuring timelycommunication and resolution.
• Implement best practices for incident detection triage containment and recovery viaan incident base runbook for various possible categories of incidents.

Continuous Improvement

• Conduct post-incident reviews and root cause analyses; ensure lessons learned aredocumented and acted upon.
• Drive automation and tooling improvements to reduce Mean Time to Detect (MTTD) andMean Time to Resolve (MTTR).
• Monitor incident trends and proactively identify areas for risk mitigation.

Stakeholder Communication

• Maintain transparent timely communication with internal stakeholders customersand executive leadership during and after incidents.
• Oversee the development of incident status reports and executive summaries.

Team Leadership

• Build and lead a high-performing Incident Management team fostering collaborationand professional growth.
• Establish clear roles and responsibilities within the incident management process.

Compliance & Governance

• Ensure adherence to regulatory requirements and industry standards (ISO 27001 SOC2 etc.).
• Collaborate with Security Incident Response Team (SIRT) and Risk Management to alignprocesses.

Qualifications

• Education: Bachelors degree in Computer Science Information Technology or relatedfield; advanced degree preferred.
• Experience: 10 years in IT operations security or incident management roles with atleast 5 years in leadership.
• Proven experience managing major incidents in cloud-native or distributedenvironments.
• Skills: Deep understanding of SaaS multi-cloud architectures and cybersecurityprinciples.
• Strong leadership decision-making under pressure and communication skills.
• Familiarity with ITIL ISO/IEC 27035 and incident management frameworks.
• Certifications: ITIL Expert CISM or equivalent preferred.

Key Competencies

• Strategic thinking and operational excellence.
• Ability to lead under pressure and maintain composure during crises.
• Strong stakeholder management and executive communication skills.
• Commitment to continuous improvement and innovation.

Why Join F5 XC

F5 Distributed Cloud Services enable customers to deploy secure and operate
applications across multi-cloud and edge environments. As Director of Incident
Management you will play a critical role in safeguarding customer trust and ensuringservice reliability in a rapidly evolving cloud-native ecosystem.

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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be all-inclusive and responsibilities and requirements are subject to change.

F5 maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience geographic locations and market conditions as well as to reflect F5s differing products industries and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.

You may also be offered incentive compensation bonus restricted stock units and benefits. More details about F5s benefits can be found at the following link: F5 reserves the right to change or terminate any benefit plan without notice.

Please note that F5 only contacts candidates through F5 email address (ending with @) or auto email notification from Workday (ending with or @).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race religion color national origin sex sexual orientation gender identity or expression age sensory physical or mental disability marital status veteran or military status genetic information or any other classification protected by applicable local state or federal laws. This policy applies to all aspects of employment including but not limited to hiring job assignment compensation promotion benefits training discipline and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .