Associate Program Director Homeless Outreach Team (HOT)

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing supportive services and building collaborative partnerships. With 40 programs LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive customized case management through site-based programs and community outreach.

POSITION PURPOSE

LifeMoves Homeless Outreach Teams (HOT) conduct outreach to unsheltered individuals experiencing homelessness. HOT collaborates with multiple internal and community organizations to provide holistic services to help the individuals return to stability. HOT is a subset of a larger Outreach team that includes Rapid Response Dispatch and an Encampment Resolution team.

The Bayside HOT Associate Program Director reports to the Program Director and provides oversight to staff in the field in the bayside area of San Mateo County which includes but is not limited to Belmont Foster City Hillsborough Redwood City San Carlos and San Mateo. This management position plays a key role in supporting daily operations safety and overall program success. They model the agencys values by treating everyone with respect and care creating a culture where clients and staff feel welcomed empowered and supported.

The Associate Program Director focuses on building strong team relationships inspiring professional growth and maintaining a healthy positive program culture. They provide trauma-informed supervision and coaching to staff partner with leadership to identify training needs strengthen communication and ensure consistent delivery of high-quality client-centered services and accurate data input. Additionally this role helps keep the program safe and supportive by working with staff and clients to identify concerns provide education and develop solutions. They maintain positive relationships with community partners and funders ensure contract compliance and lead with curiosity creativity and collaboration to move the program forward.

ESSENTIAL JOB RESPONSIBILITIES

Program Operations Compliance and Quality

• Ensure program services are safe trauma-informed welcoming and effective.
• Partner with leadership to manage budgets data and other needs that support program goals.
• Support high-quality client services by modeling trauma-informed strengths-based engagement and maintaining a small caseload as needed.
• Ensure staff documentation and service delivery meet accuracy and compliance standards.
• Ensure compliance with agency funding and regulatory requirements (e.g. HUD Fair Housing).
• Support data collection audits and continuous improvement efforts.

Leadership and Supervision

• Provide supervision and coaching to staff using trauma-informed and strengths-based practices.
• Lead meetings manage hiring scheduling and evaluations to maintain clear communication and a positive professional program culture.

Community and Stakeholder Partnerships

• Build and maintain strong relationships with community partners businesses and agencies.
• Represent LifeMoves professionally and help educate partners about programs and services.

General Agency Responsibilities

• Participate in agency-wide meetings initiatives and training programs as needed or directed including but not limited to partner meetings board meetings and fundraising events
• Fully participate in all required trainings. This includes completing trainings by assigned deadlines actively engaging during sessions and applying what you learn to your daily work.
• Attend continuing education opportunities to grow expertise and uphold agency standards.
• Be available to work occasional evenings and weekends as needed or as schedule describes.
• Perform other duties as assigned to meet program and organizational needs.

QUALIFICATIONS

• Educational Requirements: Bachelors Degree in related field required; or an Associates Degree with 3-5 years of progressively responsible experience in related field. Related fields may include direct involvement in peer advocacy community outreach housing services or roles within the homelessness services field.

• Technology: Comfortable using technology including phone and messaging systems email Microsoft and Google Suites and databases to complete administrative tasks case management reporting and tracking outcomes and performance management software.

• Direct Service Experience: Minimum of three years in a leadership role within human or social services supporting vulnerable populations.

Service Level Qualifications

• Care Respect Empathy: Demonstrates empathy professionalism and respect for all individuals. Emotional Regulation: Stays calm and supportive in stressful situations and uses de-escalation skills. Growth Mindset: Open to feedback and training in trauma-informed harm-reduction and client-centered care. Team & Independence: Works well independently and collaboratively. Documentation: Maintains clear documentation and organization. Organization/Prioritization: Organized detail-oriented and proactive.

Care Team Level Qualifications:

• Advocacy Skills: Advocates effectively across systems to secure client benefits and resources. Resource Identification & Research Skills: Identifies and connects clients to housing employment health and social supports. Partnership Engagement: Builds collaborative relationships with partners and providers to strengthen client outcomes.

Program Management Level Qualifications:

• Delegation: Distributes tasks effectively to balance workload and ensure team accountability.

• Crisis Response: Responds calmly and effectively to crises using trauma-informed and de-escalation strategies to support staff and clients.

• Boundaries: Maintains and models healthy professional boundaries demonstrating the importance of self-awareness self-care and sustainability in the human services field. Supports staff in doing the same through coaching reflection and strengths-based feedback. Helps staff recognize signs of boundary-crossing and develop strategies for maintaining personal and professional limits.

• Best Practices: Maintains familiarity with harm reduction Mental Health First Aid and other relevant best-practice approaches.

• Program Model and Philosophy: Consistently models agency values program philosophy and mission-aligned behaviors.

• Group Facilitation Skills: Confident leading group discussions or workshops that promote learning collaboration and empowerment. Uses group settings to foster learning collaboration and positive group dynamics.

• Public Speaking: Comfortable presenting to internal and external audiences (preferred).

COMPETENCIES

• Team Leadership and Supervision: Guides supports and motivates team members to achieve goals. Distributes tasks effectively to balance workload and ensure team accountability.

• Effective Communication: Effectively communicates professionally and appropriately based upon the audience and circumstances. Communicates facts ideas and emotions effectively. Provides and responds to feedback maturely. Mentors and supports team members career growth and skill development.

• Problem Solving & Decision Making: Demonstrates sound judgment by analyzing challenges identifying root causes and developing effective solutions. Balances short-term needs with long-term impact involves the right stakeholders and makes timely decisions that align with organizational priorities and values.

• Time Management and Reliability: Identifies team talent needs and prepares employees for future leadership roles. Identifies team talent needs and prepares employees for future leadership roles.

• Drives Organizational Culture: Building performance and potential by setting performance objectives providing regular coaching and feedback creating a learning environment driving for results tracking and evaluating performance and creating relevant performance development plans with others.

• Client and Stakeholder Focus: Ensures teams deliver quality service to internal and external stakeholders.

SUPERVISORY RESPONSIBILITIES

This role provides supervision to Case Managers and Specialists (as applicable: outreach housing employment benefit children service coordinators licensed vocational nurses).

TRAVEL REQUIREMENTS

This position requires regular travel between agency sites community partner locations client service events and internal and external meetings. As such:

• This role includes field-based outreach to clients residing in encampments as well as support for frontline staff. The position requires a minimum of three days per week in the field.

• A valid State drivers license and reliable transportation are required.

• Must be able to travel throughout the Bay Area as part of regular duties.

• Mileage reimbursement is provided in accordance with agency policy.

• Occasional evening or weekend travel may be required to attend community events or support client services.

• Must maintain vehicle insurance as required by law and agency policy.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position the employee is regularly required to talk hear and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects tools or controls. The employee must frequently stand walk sit and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision distance vision and the ability to adjust focus.

COMPENSATION AND BENEFITS

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age race color religion sex national origin political affiliation marital status physical or mental disability (non-disqualifying) sexual orientation membership or non-membership in an employee organization personal favoritism lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural of color Native/Indigenous with disabilities who identify as LGBTQIA or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive equitable and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job duties and responsibilities that may be inherent in a job reasonably required for its performance or required due to the changing nature of the job shall also be considered part of the job holders responsibility.

If you require a disability accommodation during the application process please contact the Human Resources Department at .