Customer Support Solutions Representative
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Job Location:
Sparks, NV - USA
Yearly Salary:
USD 75000 - 86000
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Join One of the Fastest-Growing Independent Distributors in Northern California!
We are looking for a Customer Support Specialist (CSS) to join our team strengthen our customer service group and help support our continued growth. This position will be based out of our Sparks NV location and will work directly with our customers in the field as their consistent point of contact.
Why Youll Love Working Here
We take pride in creating an environment where people thrive personally and professionally. Heres what we offer:
- Competitive Pay:$75000- $86000 annual salary
- QuarterlyBonus Opportunities
- Comprehensive Benefits: Medical Dental and Free Vision Insurance
- 401(k) with Employer Match
- Company-Paid Life AD&D and LTD Insurance
- Paid Holidays and Generous PTO
- Employee Wellness Programs
- Career Development & Training Opportunities
What Youll Do
The Customer Support Specialist (CSS) serves as the primary point of contact for customers providing consistent service through regular visits product and service support and assistance with pick-up and delivery needs. By building strong relationships and trust the SCSS helps communicate our value proposition while using advanced product knowledge to identify customer needs and opportunities in partnership with the Strategic Account Manager.
Key Responsibilities:
- Make in-person calls to fulfill provided services and inspection (e.g. Safety kit replenishment refill VMI vending machines etc.)
- Pick up and drop off marketing materials product rental tools and tools for repair
- Establish and maintain daily relationships with customers within assigned territory
- Provide consistency within customer accounts;providing company product and service information
- Identify and solicitopportunities;communicatingcustomer needs and opportunities to appropriate channel (regional safety or fastening specialist repair etc); and followingup to ensure customer satisfaction
- Communicate customer feedback and opportunities to the Strategic Account Manager (SAM) and follow up to ensure customer satisfaction
- Identify sources of competitive service and activity with respect to new products promotions and pricing activities in key accounts
- Maintain a working knowledge of products and services offered (e.g. Rentals Repair VMI Services and web services)
- Ensures outstanding customer service based on needs and expectations; apply product knowledge to consult customers on their complex needs
- Participate and provide feedback for future sales planning processes per territory and region
What Were Looking For
- High school diploma or equivalent; some post-secondary education preferred
- 3 years of experience in sales preferably within the tool/STAFDA industry
- Thorough working knowledge of the construction industry
- Demonstrated ability to communicate effectively at all levelswith employees customers suppliers and other individuals
- Aptitude for quantitive reasoning and analysis
- Must be able to lift 50 pounds
- Must be able to pass company background including motor vehicle records check; must posses valid Class C license
About Us
Over the past decadeAlameda Electrical Distributors & California Service Toolhas grown to 15 locations across Northern and Central California and we are proud to now be open in Sparks Nevada! Ranked among the top 100 companies in our industry nationwide we operate under two trusted brands and specialize in tools safety specified products electrical supplies alternative energy and automation. Our core customers include commercial and industrial contractors as well as facility and OEM clientswho rely on our expertise and reliability to keep their businesses moving forward.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Ready to Lead with Impact
Join a team that values growth innovation and people and help us continue building one of Californias most respected distribution companies.
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Please check our open positions below. If you don’t see a position that interests you, feel free to email your resume to [email protected] . What We Offer: Medical, Dental, Vision, PTO, Paid Holidays, 401k To all recruitment agencies: Alameda Electrical Distributors & Califor ... View more
