Guest Services Manager

Guest Services Manager

Midwest Shooting Center
Full-time $60000$75000 per year (base performance incentives)

About Us

Midwest Shooting Center is redefining the modern shooting range experience. Withstate-of-the-artfacilities and a customer-first culture our mission is to provide a safe professional and enjoyable environment for every guestfrom first-time shooters to experienced firearm owners.

Position Overview

As aGuest Services Manageryoullplay a critical rolein drivingmembership and training growth within our facility.Youlllead from the front by conducting one-on-one consultations (Sample Sessions) introducing guests to our premium training and membership programs and ensuring a best-in-class guest experience that builds lasting relationships.

WhatYoullDo

* Conduct one-on-oneSample Sessionswith guests and convert them into memberships or training agreements.

* DriveGross Training Sales (GTS)through personal performance and team collaboration.

* Partner with location leadership to meet and exceed sales and service goals.

* Follow up promptly and professionally with all leads inquiries and appointments.

* Coach and support team members in improving their membership and service conversion skills.

* Participate in regular team meetings to review metrics refine strategy and celebrate wins.

* Track and report sales data including conversion rates training agreements and membership sales.

What Success Looks Like

* High conversion rates from Sample Sessions to memberships and training packages.

* Consistent achievement of sales and service benchmarks.

* A growing baseofsatisfied members and long-term training clients.

* Strong collaboration with teammates and department managers.

Who You Are

* A confident communicator with strong one-on-one sales ability.

* Highly organized and disciplined in tracking and improving performance.

* Energetic approachable and comfortable leading from the front.

* Passionate about creating exceptional customer experiences.

* Motivated by goals teamwork and measurable success.

Compensation & Benefits

* Annual salary range:$60000$75000 based on experience and performance.

* Additionalperformance-based incentives.

* Health dental and vision benefits.

* Employee discounts on products services and training.

* Opportunities for career growth within a rapidly expanding organization.

Join the Midwest Shooting Center Team

Ifyourelooking for a career that rewards initiative professionalism and performancewhile being part of an exciting growing companyapply today to become aGuest Services Managerwith Midwest Shooting Center.