Senior Event Manager Hilton La Jolla Torrey Pines

The beautiful Hilton La Jolla Torrey Pines is seeking a Senior Event Manager to join their team! This is an incredible opportunity to plan and detail a wide range of groupsfrom intimate gatherings to large-scale events of up to 500 attendees. With more than 60000 sq. ft. of customizable indoor and outdoor venue space the property offers the perfect setting for everything from small meetings to grand weddings.

Ideal candidate for this role will posses the following:

• Must have at least two years of event planning experience within hotels.

• Working knowledge of the Microsoft Office Suite is essential for this role.

• Delphi FDC experience is a plus!

• Familiarity with the La Jolla market is highly desired.

• OnQ experience specifically for billing is ideal.

• Knowledge of planning both group and social events.

The annual base salary for this position will be $75000-$83000 ( bonus/incentive program) based on experience.

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. and the World. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage for you and your family.
• Vision dental life and disability insurance
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO) you will accrue based on hours worked if full time 18 days of PTO per year and 9 days for part time team members per year.
• Supportiveparental leave program that runs concurrently with Washington States Paid Family and Medical Leave program. Our team members receive benefits up to Washington States maximum threshold per week. Hilton will then top this up to the weekly ABBR (Annual Benefit Base Rate).
• Go Hilton travel discount program: 100 nights of discounted travel per calendar year
• Matching 401(k)

• Debt-free education:Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)

• Career growth and development

• Team Member Resource Groups
• Recognition and rewards programs
• Complimentary Parking
• Complimentary Lunch
• Discounted dry cleaning for work attire
• Access to your pay when you need it through DailyPay

What will I be doing

As Senior Event Manager you are responsible for event documentation and coordination with Sales hotel departments and customers to ensure consistent high-level service throughout the pre-event event and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planners primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events. Specifically your essential functions will be to perform the following tasks to the highest standards:

• Organize plan and prioritize your duties by developing plans and goals.

• Timely communication to internal and external clients via telephone email written documents or in person.

• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.

• Demonstrate knowledge of job systems products systems and processes.

• Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts.

• Selling and influencing both internal and external clients.

• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.

• Ensure high-quality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed.

• Participate in customer site inspections and assist with the sales process as necessary.

• Other duties as necessary based on business needs.

• Regular attendance.

EOE/AA/Disabled/Veterans

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.

• Now - We operate with a sense of urgency and discipline.

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!