Service Manager
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Job Location:
Kirkwood, MO - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Service Manager Suntrup Ford Kirkwood
Location: Kirkwood MO
Company: Suntrup Auto Group Suntrup Ford Kirkwood
Position Overview
Suntrup Ford Kirkwood is seeking a proven hands-on Service Manager to lead daily operations of our service department while driving profitability customer satisfaction and team development.
This role is ideal for a strong leader who thrives in a fast-paced dealership environment values process and accountability and is passionate about delivering exceptional customer experiences. The Service Manager will oversee service advisors technicians and support staff while working closely with upper management to implement best practices and achieve departmental goals.
Key Responsibilities
Operational Leadership
Oversee all daily service department operations including workflow scheduling repair orders and production
Ensure efficient shop throughput and proper utilization of technicians
Maintain strong CSI scores and customer retention through consistent communication and service standards
Enforce dealership processes including digital inspection tools estimate approvals and customer updates
Financial Performance
Drive service gross profit labor sales effective labor rate (ELR) and parts-to-labor ratio
Monitor and manage department KPIs including hours per RO gross per RO comeback rate and productivity
Control expenses while maximizing revenue opportunities
Work with management to develop monthly goals and action plans
Team Leadership & Development
Lead coach and motivate service advisors technicians and support staff
Conduct regular performance reviews and training
Foster a positive accountable and high-performing culture
Recruit and onboard new team members as needed
Customer Experience
Ensure customers receive timely updates and transparent recommendations
Resolve escalated customer concerns professionally and efficiently
Promote Suntrups customer-first philosophy and loyalty programs
Compliance & Process
Ensure adherence to Ford warranty policies and dealership procedures
Maintain proper documentation and quality control
Implement and enforce operational systems (scheduling inspections CRM/service software)
Qualifications
Minimum 35 years of experience as a Service Manager or Assistant Service Manager in an automotive dealership (Ford experience preferred)
Strong understanding of fixed operations KPIs and financial performance
Proven ability to lead and develop teams
Excellent communication and customer service skills
Highly organized with strong problem-solving abilities
Comfortable working in a performance-driven environment
What We Offer
Competitive compensation (base performance incentives)
Health dental and vision benefits
401(k)
Paid time off
Career growth opportunities within Suntrup Auto Group
A supportive family-owned dealership culture focused on long-term success
AboutSuntrup Auto Group
Suntrup Auto Group has proudly served the St. Louis area for over 30 years. Our mission is built on exceptional service strong relationships and continuous improvement. We are committed to providing our employees with opportunities to grow while delivering outstanding experiences to our customers.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
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