Customer Support Specialist

As a Customer Support Specialist youll work closely with customers across several of our well-known brands primarily through phone email and chat. This role is a great opportunity for someone who enjoys helping people learning new skills and being part of a supportive team. Youll help build positive customer relationships by providing clear friendly and professional support while gaining hands-on experience in customer service and brand operations.

Every role at Trove Brands plays an important part in our success. As a member of customer support team your responsibilities will include:

• Supporting customers across multiple communication channels

• Providing accurate information and solutions while maintaining a kind and approachable tone

• Reviewing customer interactions to help identify ways to improve the customer experience

• Assisting with team projects and special assignments as needed

• Sharing feedback and ideas that help improve team practices and support policies

Qualifications :

Were looking for dependable individuals who enjoy helping others and are excited to grow in a customer support role. We value coachability empathy and reliability just as much as experience.

How to be Successful in this role:

• Exceptional written and verbal communication skills with the ability to explain information clearly and professionally

• A strong sense of empathy and the ability to connect with customers in meaningful human ways

• High attention to detail and a commitment to providing accurate thoughtful responses

• Comfort typing 40 WPM (preferred) while maintaining clarity and quality

• The ability to stay focused organized and dependable in a fast-paced environment

• A coachable mindsetopen to feedback and eager to learn and improve

• The ability to think creatively and innovate even when resources are limited

• Previous experience in customer support or customer-facing roles is helpful

• Familiarity with helpdesk tools such as Zendesk Gorgias or Freshdesk is a plus

Additional Information :

Our culture is passionate entrepreneurial and energetic. We value innovation through collaboration. And while we work smart and hard we also connect and celebrate with equal gusto. We host team-building activities athletic events and seasonal celebrations to foster community and reward accomplishments. Bottom line Youll love it here.

Among the many benefits our team members enjoy are:

• 401k package with employer matching
• Full indoor basketball/volleyball court
• Fully equipped fitness center (cardio weights functional fitness area lockers and showers etc.)
• Yoga studio
• Meditation/Nap room
• And much more!

Trove Brands is an equal opportunity employer.

Phone calls regarding this position are not accepted.

Remote Work :

No

Employment Type :

Full-time