Lead-Global Support Services

Key Responsibilities:

Leadership and Team Management:

• Lead mentor and develop a team of infrastructure operations engineers fostering a high-performing culture.
• Set performance expectations provide feedback and manage team schedules and staffing levels.

Infrastructure Operations and Maintenance:

• Oversee day-to-day operations maintenance and monitoring of IT infrastructure components.
• Ensure high availability performance and stability of critical systems and services.
• Implement ITIL best practices and manage backup recovery and disaster recovery processes.

Cloud Infrastructure Management:

• Manage and optimize cloud infrastructure (e.g. AWS Azure GCP) for performance cost-efficiency and security.

Security and Compliance:

• Collaborate with the security team to implement and maintain security policies and procedures.
• Ensure compliance with relevant industry regulations and standards.

Problem Solving and Continuous Improvement:

• Lead resolution of complex infrastructure issues and conduct root cause analysis.
• Identify opportunities for process improvement and automation within infrastructure operations.

Collaboration and Communication:

• Work effectively with other IT teams and business stakeholders.
• Communicate infrastructure status incidents and projects to technical and non-technical audiences.

Technical Expertise:

• Demonstrate strong technical expertise across a broad range of infrastructure technologies including server operating systems networking storage solutions virtualization cloud platforms monitoring tools and automation.

Qualifications :

Experience: 

• Minimum 5 years of experience in a global 24/7 operations role 

• Experience in managing co-location relationships with heavy emphasis on Outsourcing relationships 

• Experience in Cloud technologies AWS and/ or GCP and/ or Azure 

• Experience in managing RedHat Linux Windows VMWare EMC & NetApp Storage Backups and Cisco Networking devices 

• Experience in analysis of complex infrastructure problems 

• Strong interpersonal skills and the ability to effectively communicate with a wide range of stakeholders 

• Ability to gather data compile information and prepare reports for Executive Management 

• Ability to supervise and train employees to include organizing prioritizing and scheduling work assignments. 

• Ability to provide technical guidance and leadership to professional personnel in area of expertise. 

• Ability to provide and drive data collection needs for various annual Corporate Audits: SOX PCI etc. 

• Strong understanding of ITIL principles and best practices. 

• Excellent communication (written and verbal) and interpersonal skills. 

• Experience in managing vendor relationships and budgets. 

• Knowledge of security best practices and compliance requirements. 

• Work with technology leadership team and assist with scheduled changes maintenances and unplanned incidents 

• Coordinates and supports disaster recovery procedures and assists in the development of disaster recovery plans 

• Reviews historical data for trend analysis  

• Departmental Requirements 

• Available for all critical outages by driving the team to service restoration 

Qualifications: 

• Education:Bachelors degree in Computer Science Information Technology or a related field. A Masters degree is preferred. 

• Experience:Minimum of 10 years of experience in  Infrastructure & Operations or in a similar role with at least 5 years of experience managing offshore technical teams. 

• Technical Skills:Strong understanding of software development IT infrastructure and project delivery methodologies. 

• Leadership Skills:Proven ability to lead and inspire technical teams with excellent interpersonal and communication skills. 

• Problem-Solving:Strong analytical and problem-solving abilities with a proactive approach to addressing challenges. 

• Cultural Awareness:Ability to work effectively in a multicultural environment and manage teams across different time zones. 

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to an inclusive workplace and a culture of belonging. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth optimism and wellbeing where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels Fisher-Price American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels award-winning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at  is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

Remote Work :

No

Employment Type :

Full-time