Luxury Standards Specialist F & B

The F&B Luxury standards Specialist is responsible for elevating the guest dining experience by coaching and training F&B teams across all restaurants and bars in alignment with Auberges AU standards Five-Star service expectations and current luxury hospitality trends. This role collaborates closely with outlet leaders the Wine Manager and Bars Manager to deliver inspiring skill-building sessions and personalized pairing training. The trainer plays a vital role in creating a culture of passion excellence storytelling and continuous learning in every service moment.

Key Responsibilities: 

Luxury Service Training 

• Design and deliver engaging F&B training programs that reinforce AU service standards (Authentic Connections Remove Obstacles Create the Unexpected). 
• Train all front-of-house F&B staff in luxury service behaviors Forbes standards and storytelling techniques. 
• Lead service simulations and roleplays that reflect real-life guest scenarios across breakfast lunch dinner and bar settings. 

Collaboration & Cross-Departmental Support 

• Work hand-in-hand with Outlet Managers Chefs de Cuisine Wine Manager and Bars Manager to align on training needs and content. 
• Support new outlet openings menu changes and wine list launches with focused training. 
• Participate in pre-shift briefings tastings and floor presence during key meal periods to coach in real time & evaluate the impact of service training. 
• Coordinate with the Quality Manager to analyze audits guest feedback and service trends to define training needs and departmental goals. 
• Support onboarding of new team members with an inspiring operations-based orientation. 

Beverage & Pairing Expertise 

• Coordinate regular wine and cocktail tastings in partnership with the Wine Manager and Bars Manager. 
• Organize with Wine Manager & Bars Manager training on wine spirits and other beverage training needed to elevate team performance and knowledge.
• Develop pairing guides and storytelling tools that empower servers to upsell with confidence and elegance. 
• Train teams on general beverage knowledge serving etiquette and how to identify guest preferences. 

Quality Assurance & Guest Experience 

• Conduct service observations across F&B outlets to ensure consistency in luxury service. 
• Support outlet leadership in post-service debriefs and performance evaluations. 
• Stay up to date with global luxury dining trends and incorporate them into training content and coaching. 

Qualifications :

• 6 years of experience in luxury hospitality in managerial/executive positions preferably in F&B training service coaching or fine dining operations. 
• Experience in all F&B operations (restaurants pool in room diningbarsetc.) Deep understanding of luxury service principles Luxury standards and premium guest engagement techniques. 
• Excellent communication and facilitation skills; able to inspire teams at all levels. Strong knowledge of wine spirits and pairings; WSET or sommelier certification is a plus. 
• Experience working in high-end restaurants resorts or private clubs is preferred. Bilingual (English/Spanish) is a must.

Información adicional :

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.

For more information: 

Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive entertainment hospitality investments and sports.

Founded in 1969 and headquartered in Houston Texas the company is led by Chief Executive Dan Friedkin and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota 30WEST Accelerated Solutions Group AS Roma Ascent Automotive Group Auberge Collection Congaree Copilot Capital Diamond Creek Everton Football Club GSFSGroup Imperative Entertainment Legendary Expeditions NEON Northside Lexus Pursuit Sports The Friedkin Group International USAL and Westside Lexus.

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Remote Work :

No

Employment Type :

Full-time