Global Project Manager Patient Care

Were looking for a proactive Project Manager who enjoys working at the intersection of data research product execution and operations. Youll support patient care (the team in charge of users support content moderation and users voice) by turning insights into action helping extract and surface the right information for decisions and driving project outcomes with clarity and flexibility.

This role sits within a global team working closely with local operational and user support teams across multiple countries. Youll help ensure that insights initiatives and improvements are not only well-designed but also executable and impactful in real operational contexts.

This is a mid-level PM role ideal for someone with previous exposure to research data process frameworks or operations and a strong motivation to learn adapt and grow within a dynamic international environment.

What Youll Do

Project Coordination & Delivery

• Plan organize and track project milestones across product tech business and operational teams.
• Define and support day-to-day execution of tasks ensuring clarity around deliverables timelines and owners.
• Help maintain project documentation status reports and retrospectives for continuous improvement.
• Support coordination between global initiatives and local execution helping ensure alignment across teams and markets.

Data-Guided Insights

• Work with basic data extraction tools or SQL queries to pull relevant metrics or datasets for analysis.
• Assist in gathering and summarizing quantitative and qualitative data to inform project and operational decisions.
• Support the use of operational metrics (e.g. volumes response times recurring issues) to help identify patterns priorities and improvement opportunities.

User & Market Research Support

• Collaborate on user research activities including surveys interviews and usability studies  helping coordinate logistics and synthesize findings into clear insights.
• Contribute to research initiatives by organizing user and operational feedback patterns and trends into actionable recommendations that work across different markets.

Operational & Cross-Market Collaboration

• Collaborate with local customer support and operational teams to understand workflows constraints and country-specific realities.
• Support the rollout of global initiatives into local operations helping adapt processes documentation and communication where needed.
• Help identify operational bottlenecks or inefficiencies and work with stakeholders to propose practical scalable improvements.
• Act as a bridge between global strategy and local execution ensuring initiatives are realistic understood and actionable.

Communication & Stakeholder Engagement

• Communicate project status and insights clearly to stakeholders in English.
• Facilitate cross-team collaboration with a flexible mindset adapting communication style based on audience context and level of operational maturity.

Qualifications :

• Strong communicator in English: written and spoken able to present ideas and findings clearly.
• Comfortable with data basics even if not yet advanced (knowing SQL Excel or BI dashboards willing to improve and learn docplanner way).
• Able to understand and work with operational processes even if you havent designed them yourself.
• Curious about user behavior research methods and how insights translate into real-world execution.
• Natural at managing and organizing projects that require data driven decisions.
• Flexible and adaptable: you thrive in environments where priorities shift and learning is constant. Problem solver spirit is a must.
• Pragmatic and execution-oriented: you care about solutions that work in real operational contexts not just ideal scenarios.
• A builder mentality: you want to help shape not just execute and are eager to propose solutions not just highlight problems.
• Empathetic and user-centric someone who can see things from different angles (business user technical operational).

Nice to Have

• Experience with user research methods UX basics or interpreting user data.
• Exposure to customer support operations or service-based environments.
• Experience working with global or multi-country teams.
• Exposure to Lean Agile or continuous improvement frameworks from past roles.
• Familiarity with project tools (Jira Notion Trello) or data tools (SQL Looker Analytics Amplitude).
• Familiarity with analytical coding (Python R) is a plus.
• Exposure to AI Gen and API flows.

Additional Information :

What to Expect from Our Hiring Process 

We like to keep things transparent and efficient! Heres what the process usually looks like (though it might vary slightly depending on the role):

1 Intro Chat  A first call with our Talent Acquisition Partner to explore mutual fit around relevant skills value alignment and motivation. 

2 Hiring Manager Interview  A deeper dive into your experience and aspirations with your future manager who youll be reporting to in this role. Take this chance to ask anything on your mindits just as much about making sure were the right fit for you too. 

3 Case Study: a practical exercise to present to the Hiring Managers.

4 Second Hiring Manager Interview

Reference Check and Offer! 

Why Youll Love It Here 

Global Benefits  No matter where you are youll have access to:

• Healthcare insurance so you can focus on what matters.
• Wellness that works for you from gym memberships to mental health support weve got you covered.
• Time off that counts whether its a vacation your birthday or just a day to recharge we believe in balance.

Local Perks  Depending on your location you will be entitled to local benefits like meal vouchers (ticket restaurant) transport allowances or extended parental leave.

Career Growth  Were growing and so can you! Youll find lots of chances to learn develop and explore new pathswhether within your team or through cross-functional projects.

A Truly Global Team  Work with talented people from all over the world in a diverse and inclusive environment.

Flexibility That Works for You  Remote work and flexible hours arent just buzzwords here. While the extent of flexibility depends on your role and team we value results over rigid schedules. Prefer an office setting Youre welcome at any of our hubs in Barcelona Warsaw Curitiba Rio de Janeiro Mexico City Bogotá Munich Rome or Bologna.

Please note: At this time we are not able to sponsor visas for this position. To apply you must already have the legal right to work in your country of residence or the location of the role.

What We Believe In 

At Docplanner our values guide everything we do:

Focus on results  were here to make an impact.

Think like an owner  take responsibility drive outcomes.

Keep it simple keep it lean  smart solutions over complexity.

Be respectful and radically honest  openness builds trust.

Learn and be curious  growth is part of the job.

Dont just take our word for itcheck out our Glassdoor to hear what our people say!

We are committed to building a team that represents a variety of backgrounds perspectives and skills. We welcome applicants from all walks of life regardless of gender disability or background and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.

Remote Work :

Yes

Employment Type :

Full-time