Resilience Manager
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Us
Nu is one of the largest digital financial platforms in the world with more than 127 million customers across Brazil Mexico and Colombia. Guided by our mission to fight complexity and empower people we are redefining financial services in Latin America and this is still just the beginning of the purple future were building.
Listed on the New York Stock Exchange (NYSE: NU) we combine proprietary technology data intelligence and an efficient operating model to deliver financial products that are simple accessible and human.
Our impact has been recognized by global rankings such as Time 100 Companies Fast Companys Most Innovative Companies and Forbes Worlds Best Bank. Visit our institutional page the role
The Global Non-Financial Risk (NFR) team is part of Nubanks Risk Management & Compliance Tribe and is responsible for defining and governing the global framework for Operational Risk considering Business Continuity Management (BCM) Crisis Management and Third-Party Risk Management (TPRM).
As a Resilience (Operational Risk BCM Crisis & TPRM) Manager you will be responsible for leading and developing a team of risk partners who support Nubanks business and technology areas globally.
Your role is to orchestrate risk coverage at scale ensure consistency of judgment and elevate risk discussions to executive forums. You will act as a second-line leader balancing risk appetite regulatory expectations and business velocity while ensuring Nubank remains resilient as it grows and internationalizes.
You will also be a key interface between Global NFR leadership CROs executive committees and regulators translating complex operational and third-party risks into clear decision points.
Youll be responsible for
- People Manager covering Operational Risk BCM Crisis Management and TPRM ensuring consistent judgment and high-quality risk advisory across domains and regions.
- Oversee Operational Risk governance challenging first-line assessments validating control effectiveness and ensuring alignment with risk appetite incidents and loss data.
- Govern BCM and Crisis Management frameworks ensuring scalable continuity strategies effective crisis playbooks regular testing and executive-ready escalation during major events.
- Provide second-line oversight of Third-Party Risk ensuring risk-based due diligence monitoring and escalation for critical vendors cloud providers and strategic partners.
- Define and monitor risk intelligence and KRIs delivering forward-looking data-driven insights to senior management and Risk Committees.
- Represent Global NFR in executive and regulatory forums supporting audits supervisory interactions and clear consistent risk narratives.
- Drive continuous improvement and scale simplifying processes enabling targeted friction and strengthening Nubanks operational resilience as the company grows globally.
We are looking for a person who has
- Experience in Non-Financial Risk Operational Risk BCM Crisis Management Technology Risk and/or Third-Party Risk with proven people-leadership experience managing risk partners or advisory teams.
- Strong expertise in operational resilience including operational risk frameworks business continuity crisis governance and third-party risk management in complex digital or cloud-based environments.
- Demonstrated ability to lead through influence apply sound risk judgment and balance risk appetite with business growth and speed.
- Excellent executive communication skills capable of translating complex risk topics into clear actionable insights for senior leadership and committees.
- Experience operating in regulated and global environments including interaction with auditors and regulators.
- Bachelors degree in Engineering Technology Risk Management Business or related fields; relevant certifications (e.g. CRISC CISA CISSP CISM) are a plus.
- Advanced English (written and verbal) required; international experience is highly desirable.
Location for this opportunity (City Country)
- São Paulo Brazil
Our Benefits
- Chance of earning equity at Nubank
- Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
- Public Transportation Commuting Benefit (Vale-Transporte)
- NuCare Psychological Financial and Legal Assistance Program
- Life Insurance
- Medical Plan
- Dental Plan
- NuLanguage Language Course Program
- Nucleo - Our learning platform of courses
- Extended Parental Leave
- Daycare Allowance
- Parental Consultancy
- Work-from-home Allowance
- Gym Partnerships
- 30 days of paid vacation
- Relocation Assistance Package if applicable
Work Model for this Role
- Option 1: Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week on strategic days designed to maximize team connection and collaboration. For more details visit how we build technology at Nubank:
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Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
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