MineStar Office Support Engineer (On Prem)
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Role Definition
Responsible for providing expert-level support for MineStar Fleet Health and Command Offboard applications. Plays a crucial role in ensuring smooth operational support high-quality customer experience and effective issue resolution. This role also actively identifies and integrates technologies such as AI Automation and Power BIbased Proactive Monitoring into the Support Workstreams.
Responsibilities
Support Execution
- Provide Tier 2 support for MineStar Fleet/Health/Command Offboard systems and ensure efficient incident resolution. It is desired for this role to grow into a Tier 3 Support role in the near future.
- Deliver high-quality customer interactions with dealers customers and internal teams.
- Identify recurring issues perform rootcause analysis and drive long-term fixes.
- Collaborate with Engineering Product and Process partners to maintain and improve service quality.
- Ensure adherence to incident management processes and support lifecycle standards.
- Contribute to continuous improvement through documentation insights and process refinement.
- Support reporting metrics and data-driven analysis to identify trends.
- Participate in A3/AAR retrospectives and ensure follow-up actions.
Technology & Innovation
- Identify opportunities to integrate AI Automation and Power BIbased proactive monitoring into support workflows.
- Drive adoption of new tools that enhance reliability and support outcomes.
Skill Descriptors
Customer Focus
Improve customer experience by applying best practices and continuously seeking quality enhancements.
Level: Extensive Experience
Tickets / Incident Management
Ensures effective case handling monitors SLAs and supports timely resolution of complex issues.
Level: Working Knowledge
Manage Operations
Supports daily support activities standups stakeholder communication and process compliance. Analyzes feedback and collaborates on systemic improvements.
Level: Extensive Experience
Technology Enablement
Identifies opportunities for monitoring automation and AI-driven optimization.
Level: Basic Understanding
Training & Development
Shares knowledge supports onboarding conducts case reviews and capabilitybuilding exercises.
Level: Working Knowledge
Collaboration
Engages process partners and cross-functional teams to align on operational goals and maintain clear communication.
Relocation is available for this position.Posting Dates:
January 27 2026 - February 5 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply Join our Talent Community.
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.
