Client Service Administrator
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
As the Client Service Administrator you will be a part of a dynamic team that provides an exceptional client experience for Group Insurance this role you will be responsible for supporting Plan Administrators and Plan Members with the completion of member enrolments changes and plan updates as required. As a technically savvy individual you will provide administrative support to the Client Service Specialists through the completion of portal updates written communications and other adhoc duties.
The Client Service Administrator will:
Handle incoming and outgoing mail for the Client Service team.
File enrolments and member change requests as appropriate.
Manage the general email inbox - converting requests onto appropriate platforms.
Support the portal approvals process for standard transactions.
Complete written communications and letters to Plan Members and Plan Sponsors.
Support the month end billing cycle.
Perform accurate and timely data entry tasks while supporting various ad hoc administrative duties as needed to ensure smooth operations.
To be successful as a Client Service Administrator with People Corporation you will need:
2 years of professional experience in the group benefits industry (call center claims group administration)
2 years of professional experience working in a client focused environment with commitment for service excellence
Completion of post-secondary education in a relevant field
To bring a positive and professional attitude that encourages collaboration and relationship building
A growth-oriented mindset with a willingness to continuously learn evolve and adapt in a dynamic environment
Excellent problem solving and troubleshooting skills
Excellent communication skills both written and verbal
To effectively multitask prioritize responsibilities and stay organized in a fast-paced environment
Strong computer skills with proficiency in the MS Office Suite
Fluency in both French & English would be considered an asset
Whats in it for you:
Learn by working alongside our experts
Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations
Competitive compensation
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits retirement wealth wellness and human resource solutions. Our experts and solutions serve over 20000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees members and stakeholders.
Providing an inclusive accessible environment where all employees and clients feel valued respected and supported is something were committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
