German-speaking Customer Support
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Job Location:
Durban - South Africa
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
We are hiring German-speaking Customer Support Agent to join an exciting international retail customer service project based in Umhlanga Durban.
In this role you will support German-speaking customers by providing professional assistance across multiple channels ensuring an excellent retail and shopping experience.
Key Responsibilities
As a Customer Support Agent you will:
- Handle customer queries in German via phone email and live chat
- Assist customers with retail-related inquiries such as orders deliveries returns and product information
- Provide prompt accurate and friendly service in line with brand expectations
- Resolve customer complaints and escalate complex cases when necessary
- Maintain detailed records of all interactions in internal systems
- Meet service quality productivity and customer satisfaction targets
- Work collaboratively with team members and supervisors to enhance customer experience
Requirements
To qualify for this role you should meet the following criteria:
- German language proficiency between B2 and C2 level (written and spoken)
- Good command of English for internal communication
- Matric / Grade 12 qualification is essential
- Customer service or call center experience is advantageous (retail experience is a plus)
- Strong communication and problem-solving skills
- Ability to work in a fast-paced customer-focused environment
- Comfortable working rotational shifts including weekends if required
- Basic computer skills and ability to navigate support systems
What We Offer
- Competitive salary package
- Paid training and onboarding
- Opportunity to work on a dynamic international retail campaign
- Modern office environment in Umhlanga
- Career development and growth opportunities
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
